Tired of frantically trying to look up the most recent request sent by a customer (who is on hold!)? Well, we have a solution for you, Zoho Support’s latest feature – Zoho PhoneBridge.
- Manage your incoming and outgoing calls
- View the details of a contact or account when you receive or make a call
- Associate calls with tickets
- Enter the time spent on each call automatically
- Generate reports to view the amount of time spent, by support representatives, on each call
- Create multiple Zoho PhoneBridge groups to enable better customer support
- Asterisk 1.4
- Elastix 1.6
- Trixbox 2.6
This document explains how to enable the PhoneBridge feature in Zoho Support.
We would like to hear what you think about our new feature. Write to us at firstname.lastname@example.org or post a comment below.