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A few weeks back, I had a personal remote support experience with my dad, more specifically helping him out with transliteration in gmail by showing him how it works as I directly controlled his computer’s mouse and keyboard. I had to take this drastic step after about 1 hour of trying to explain how it is done over the phone, continuously countering his ever present ‘I don’t understand computers’ attitude. Prior to this, when I had initiated this remote support effort and directed him to the join web page, he demanded,

 Why do I have to type in my name, email and all that ? Don’t you know it already? Why can’t I just click on something, like it is usually with computers and be done with it.

After such personal experiences that I shared with the team and intently paying attention to requests on improving the user experience in establishing remote connections, we have been vigorously working on making it as simple as possible for your

remote support
needs. Many unhappy feelings were posted to support in writing (some polished, some strikingly straight forward) about having the remote user type in information like their email address at join.zoho.com and delays in the connection process through email invitations.

Well, no more delays, time to get set and go! All that a remote user needs to do now is run the little (just 111kb in size) join executable when they type in

join.zoho.com
at the browser’s location bar and key in the session id in the little edit box that is as simple as this:

Join Session Box

Click

Join

and that’s it! A progress bar runs for a few seconds…

Remote connection progress

…and the remote connection is complete.

With email invitations or sending session link via chat, the remote user does not even have to key in the session id which is incorporated with the invitation link. Just running the join executable will do. We noticed that people who are already aware of this change, currently using

Zoho Assist
are pleased with this current setup and the remote connection process has become faster and smoother. So, to all those who had reservations with our previous join process, give our new method a try.

This is just an initial effort at improving the overall user experience and more updates are coming up in this regard. Stay tuned! If your thirst for ease-of-use in getting things done online without leaving your seat isn’t yet satisfied, post your comments
on your expectations for a better remote support experience. We are determined to quench it!

Note: This update is effective only with Windows PCs.

  1. converse en france

    Yes do use another very expensive remote platorm at the moment but with a little more testing I think we will be changing over to ZOHO platform for this.

  2. converse en france

    Yes do use another very expensive remote platorm at the moment but with a little more testing I think we will be changing over to ZOHO platform for this.

  3. computerguys

    So ZOHO again kicks butt with an improved service. We have been using and following ZOHO for a long time now and I am always blown away by the teams ongoing commitment to making things better and easier to use. We provide remote support services on the Gold Coast Australia and special remote services to Disabled parties and their carers. Yes do use another very expensive remote platorm at the moment but with a little more testing I think we will be changing over to ZOHO platform for this.Great work and congratulations guys. P.S We think MYZPC is sooo cool.Have a great day everyone
    Garth Watson
    computerguys.com.au

  4. computerguys

    So ZOHO again kicks butt with an improved service. We have been using and following ZOHO for a long time now and I am always blown away by the teams ongoing commitment to making things better and easier to use. We provide remote support services on the Gold Coast Australia and special remote services to Disabled parties and their carers. Yes do use another very expensive remote platorm at the moment but with a little more testing I think we will be changing over to ZOHO platform for this.Great work and congratulations guys. P.S We think MYZPC is sooo cool.Have a great day everyone
    Garth Watson
    computerguys.com.au

  5. Hari

    @ezesmithGlad that Zoho Assist has helped you with your remote support needs. Happy to know that you find it easy and user friendly.Work is in progress to make it even more easier and other business savvy features are coming up.Hari

  6. Hari

    @ezesmithGlad that Zoho Assist has helped you with your remote support needs. Happy to know that you find it easy and user friendly.Work is in progress to make it even more easier and other business savvy features are coming up.Hari

  7. ezesmith

    I have been using Zoho now for awhile very casually until recently when I took my computer consulting business full-time. I LOVE Zoho Invoice and Assist. I have used a number of remote support tools over the years but I especially like Zoho Assist because of the extra tools it offers, such as the abilty to view running services, processes etc. It can give me a total view of the system and settings. Great thought went into this app by people who have done remote support. I worked at a major movie studio for nearly 10 years and we used Microsoft SMS and it worked great but Zoho Assist is easy and user friendly. Way to go, Zoho! Happy 5th Birthday…
    ~ Edwin Smith
    Edwin Smith IT Consulting
    Monrovia, CA

  8. ezesmith

    I have been using Zoho now for awhile very casually until recently when I took my computer consulting business full-time. I LOVE Zoho Invoice and Assist. I have used a number of remote support tools over the years but I especially like Zoho Assist because of the extra tools it offers, such as the abilty to view running services, processes etc. It can give me a total view of the system and settings. Great thought went into this app by people who have done remote support. I worked at a major movie studio for nearly 10 years and we used Microsoft SMS and it worked great but Zoho Assist is easy and user friendly. Way to go, Zoho! Happy 5th Birthday…
    ~ Edwin Smith
    Edwin Smith IT Consulting
    Monrovia, CA