In our earlier blog posts, we spoke about various features that help in
tailoring your online community for a better user engagement and
branding. Once you popularize your forum, the first thing that hits you
is spam. If not effectively prevented, unwanted comments and irrelevant
responses can drive users away and suck your time up. Zoho Discussions
has powerful spam detection and moderation features that we will explore
in this blog post.
engine, which automatically detects and stops most of the irrelevant
content. This content is labeled and pushed to a moderation queue where
designated forum and portal moderators can approve or reject these
spamming is repetitive posting of valid content. Zoho Discussions
provides a way to cut this down by adding captcha option for guest
posts. For those, who are new to this term, CAPTCHA is an acronym for “Completely Automated Public Turing test to tell Computers and Humans Apart”.
When a guest (non-registered user) is trying to post a topic, he/she
will be allowed to publish only two posts and for the third, the user
will be provided with a captcha option, which they need to fill-in
before publishing the topic.
community area clean from spam is not only a moderator’s job. The entire
community can pitch in too! Registered members can flag a topic or
response as inappropriate and send it to the moderation queue. An
administrator or moderator can then choose to approve the flagged posts
or delete them from the discussions board with one click.
make your online community easy to maintain, it is important to provide
your moderators with the necessary tools allowing them to moderate
quickly and efficiently. Zoho Discussions makes this easy with an
exhaustive moderation panel where topics and responses that require
moderators’ approval are displayed. Now, as a moderator you may approve
or delete the posts by checking its content.
topics, it is also important to protect your discussions board from
unwanted users. With Zoho Discussions, you can block abusive users from
posting topics and responses so that they will no longer be able to
interact with you and other members of your online community. You can
then unblock them as and when required.
fine grained control by allowing you to moderate individual topics and
users. When you use these techniques then all posts and responses posted
by the moderated user or on the moderated topic will require additional
approval by a moderator before getting published.
In addition to forum and user moderation, Zoho Discussions provides
you with topic management tools – like the ability to edit, delete,
lock, unlock, moderate and move posts. Thus Zoho Discussions gives you
complete control over the posts, users and forums and helping you
make your end user experience more productive. You can also read more about the moderation options here.