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The best way to fully understand your customers is to go beyond their needs and identify/solve their problems. We have tried to make this easier for you in Zoho Support through the introduction of the

Forums


add-on
. This add-on is powered by

Zoho Discussions
. The add-on helps you setup a result oriented, online customer community where your community members can start general discussions, share ideas, report issues, ask questions etc, all under one roof.

With the Forums add-on, you can engage your customers in various ways:

  • Start discussion threads
  • Make product/service announcements
  • Manage your product roadmap through voting of Ideas
  • Convert forum posts as requests in Zoho Support and track them
  • and do much more

The Forums add-on supports all the features of the Zoho forum (http://forums.zoho.com/).

You can read more about the Forums Add-on at http://www.zoho.com/support/help/forums-addon.html. To enable the 15 day free trial of this add-on in Zoho Support, go to

Setup

->

Customer Portal Settings

->

Forums Configuration
. Subscriptions are available @ $10/forum/month.

Go ahead and setup your own forum with individual sub-forums for each of your departments. Start building your customer community today!

  1. Francis Bonto

    The forum fits on me that I am looking for online people. well it’s helps me a lot. thanks for the information.