Help Documentation

Manage Your Subscription

This section explains how you can manage various activities related to your paid subscription. Following are the actions that can be performed by the admin:

Access Billing Information

Using this option you can change or edit the billing information entered during sign up.

To access billing information:

  1. In the top right corner of your Zoho Docs homepage, click the Settings  icon. The Settings list is displayed.
  2. In the Settings list, click Manage Subscriptions. The Zoho Docs Account page is displayed.
  3. In the top right corner of the page, click Settings  icon > Billing Details.
    card-details 1
  4. To change the card details, click Change Card. Enter the new card details and click Save.
  5. To change the billing address, click Change Address. Enter the new address and click Save.

Purchase Extra Storage Space

Zoho Docs allows you to add extra space to your account. You can choose the amount of space needed, depending on your requirement and add it to your  existing plan.

To add extra storage space:

  1. In the top right corner of your Zoho Docs homepage, click the Settings  icon. The Settings list is displayed.
  2. In the Settings list, click Manage Subscriptions. The Zoho Docs Account page is displayed.
  3. In your Zoho Docs Account page, hover the mouse over the Storage column, and click Add Extra Storage. A drop-down list is displayed.
  4. In the list, select the amount of storage space needed for your account. The cost for the extra storage space is added to the Net Total amount.
  5. Click Upgrade to add the space to your account.

Purchase User Licenses

You can add users to your existing account by purchasing more user licenses.

To purchase user license:

  1. In the top right corner of your Zoho Docs homepage, click the Settings  icon. The Settings list is displayed.
  2. In the Settings list, click Manage Subscriptions. The Zoho Docs Account page is displayed.
  3. In your Zoho Docs Account page, hover the mouse over your plan details and click Add/Reduce User.
  4. Click the Plus  icon, and enter the number of users you want to add to the account. The Net Total amount changes accordingly.
  5. Click Upgrade to add the user licenses.

Change Your Plan

Based on your requirements, you can either upgrade to a higher plan or downgrade to a lower or free plan.

To change your plan:

  1. In the top right corner of your Zoho Docs homepage, click the Settings  icon. The Settings list is displayed.
  2. In the Settings list, click Manage Subscriptions. The Zoho Docs Account page is displayed.
  3. In your Zoho Docs Account page, hover the mouse over your plan details, and click Change Plan. All the available plans are displayed.
  4. Select the plan based on your requirement, and your account is modified accordingly.
    Or
    You can downgrade to the Free plan and avail the benefits offered in the plan.

 

 

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