CorbridgeTech: zoho crm has been a great addition to the tools I use to manage my operations. Highly recommend.
mediaforceweb: Loving Zoho CRM for setting up staff tasks, logging calls and keeping track of potential new business. Moving up in the world.
Alibabaaa : really loving @zoho as a comprehensive and affordable CRM solution! The free version is fantastic for SMB's :)
Every sales lead, if rightly tracked and nurtured, can be a revenue generating opportunity. However, one must have the right process and tools in place to make sure these are properly guided towards the most likely result of sales planning. For this reason, businesses consider Lead management as one of the important activities in their organization-wide sales & marketing process.
In Zoho CRM, leads are considered as raw details of company, person or business opportunity. These are unqualified sales opportunities gathered at various situations, viz. trade shows, seminars, advertisements, purchases from external sources and other marketing campaigns for the purpose of sales.
Lead management is an important business process that combines tools with techniques to enable effective leads generation, management and tracking of new sales opportunities. In Zoho CRM, lead management is a powerful solution to automate and enhance the most inconsistent, disorganized and error-prone processes involved in acquiring and tracking leads through their entire life-cycle.
Lead Management with Zoho CRM
The different stages in Zoho CRM's lead management process are:
Lead generation refers to the capturing of consumers interest towards products or services, who may be interested in a purchase. These sales leads are captured through various sources, viz., campaigns, exhibitions, referrals, phone calls, branding, etc. Zoho CRM provides you with different methods to generate leads: Form Filling, Quick Create, Importing, Web Forms and Developer API.
Lead Generation Methods in Zoho CRM
Manually assigning new leads to specific individual (owner) can be tedious. Zoho CRM allows you to create a workflow rule to assign new leads to sales persons based on specific criteria, such as geographic region, activity, etc.
With the scope for further follow ups, the lead qualification process is essential to lead generation. This stage separates the sales ready leads from the general inquiries that are entered into Zoho CRM.
B2B Process - Lead Qualification
Once there is scope for business opportunity through further negotiations or follow-ups, a Lead is transformed to Account, Contact and business opportunity. At this point, lead management process is complete and there is no reverting to Lead process.
B2B Process - Lead Conversion
Across all industry sectors, marketing campaigns and brand promotion activities are the initial steps to finding and attracting new customers. However, you must effectively nurture the leads until they grow up to prospective buyers. Zoho CRM's lead management process provides you the necessary tools and techniques in acquiring and tracking leads through the entire life cycle.