CorbridgeTech: zoho crm has been a great addition to the tools I use to manage my operations. Highly recommend.
mediaforceweb: Loving Zoho CRM for setting up staff tasks, logging calls and keeping track of potential new business. Moving up in the world.
Alibabaaa : really loving @zoho as a comprehensive and affordable CRM solution! The free version is fantastic for SMB's :)
Essentially CRM works by collecting leads or consumer information. Analyzing the collected information to understand customer or market requirements. Adjusting marketing campaigns accordingly to increase sales.
CRM also serves for customer service and support--making businesses efficient and improve customer satisfaction.
In any business, the bottom-line of CRM work flow is to (1) Initiate Marketing, (2) Process Sales, (3) Schedule Orders and (4) Provide Support .