craigdonnelly: We just migrated our CRM system from salesforce.com to zoho CRM. Annual cost for Salesforce was $1600. Cost for zoho is $300.
melcooper: #zohocrm I bundle Zoho CRM with all my new website proposals to leverage the fantastic web form capability. Great value!
jfloyd: Zoho CRM adds the ability to manage your email from within the application. Only CRM that I know has this feature
Essentially CRM works by collecting leads or consumer information. Analyzing the collected information to understand customer or market requirements. Adjusting marketing campaigns accordingly to increase sales.
CRM also serves for customer service and support--making businesses efficient and improve customer satisfaction.
In any business, the bottom-line of CRM work flow is to (1) Initiate Marketing, (2) Process Sales, (3) Schedule Orders and (4) Provide Support .