Social CRM

Networking is important in doing business for sales reps. For them, selling has always been about communicating with others and how well to communicate. Social networking provides a source of information that facilitates communication and builds stronger customer relationships.

Data, from social tools like Twitter, LinkedIn and Facebook, in Zoho CRM helps you access the customer information from within Zoho CRM and gain customer intelligence that is required before you contact a person. The Facebook and LinkedIn Integration enables you to associate customer profiles to your leads and contacts to gain insights on the various updates and new business opportunities.