CRM Help

Web App for iPhone and Android

Zoho CRM web application enables you to access and work with your Online Zoho CRM data with your mobile device. Users, with this mobile web application can currently access and manage Leads, Accounts, Contacts, Potentials,Tasks, Events, Calls and Cases present in your Zoho CRM account. To use this application you need to have a valid Zoho CRM account.

You can access Zoho CRM from your mobile using the following URL: http://mobile.zoho.com/crm

Supported Modules

The following Zoho CRM modules are currently supported for iPhone and Android:

  • Leads
  • Contacts
  • Accounts
  • Potentials
  • Tasks
  • Events
  • Calls
  • Cases

Features

  • Access your CRM data on the go- You can access your Zoho CRM data in your mobile device on the go, anytime and anywhere.
  • Synchronize your data modifications - You can add, modify and delete records.
  • Make calls to contacts - You can instantly call your Zoho CRM contacts.
  • Send emails to contacts- You can easily send emails to your Zoho CRM contacts from your mobile device.
  • View maps-You can locate the address of Leads, Accounts, and Contacts in Google Maps within your mobile device.
  • Convert leads- You can convert the leads to accounts, contacts and potentials.
  • Log calls - You can instantly log your calls in Zoho CRM.
  • Filter records using List Views- You can view records by selecting the standard and custom list views.
  • Search records within a module: You can search the records from within a module. The option to search records in your device will be the same as in your Zoho CRM account settings.

Create Records

You can create records in the Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls and Cases modules.

To create records

  1. Go to the Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls or Cases module.

  2. Tap New [Record].
  3. Specify the details and tap Save.

Delete Records

Occasionally, you may need to remove some of the unnecessary records from Zoho CRM, for a better organization of data. You can do so by deleting records in Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls and Cases modules from your mobile device.

To delete records individually

  1. Go to the Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls or Cases module.
  2. Select a record that you want to delete.
  3. In the [Record] Details screen, tap Delete.

To delete records in bulk

  1. Go to the Leads, Accounts, Contacts, Potentials, Tasks, Events, Calls or Cases module.
  2. Select the check boxes of the record that you want to delete.
  3. Tap Delete.

Create and View Related Records

After creating a record, you may need to associate tasks or events with it. You can associate the following to the records:

  • For Leads, Potentials and Cases - Tasks, Events and Notes
  • For Contacts - Potentials, Tasks, Events and Notes
  • For Accounts - Tasks, Events, Notes, Potentials and Contacts

To create related records

  1. Go to the Leads, Accounts, Contacts, Potentials or Cases module.
  2. Select a record to create related records. 
  3. Tap the Related links icon or scroll down to the list.
  4. Tap the related list under Related Information.
  5. In the Related [Records] screen, you can view the list of associated related records.
  6. Tap New [Record] to create a related record (potentials, contacts, tasks, events or notes).
  7. Tap Save.

Search Records

Using the Search feature, you can locate specific information or specific records without having to go through the entire list of records.

To search records

  1. Go to any module.
  2. Enter the text in the box to search.
  3. Tap Go.

Convert Leads

A qualified lead can be converted to an account, contact and potential easily from your mobile phone.

To convert leads

  1. Go to the Leads module and select a lead that you want to convert.
  2. In the Lead Details screen, tap Convert.
  3. In the Convert Leads screen, specify the details and tap Save.

View Map

Using the Show Map feature, you can locate the address of Leads, Accounts, and Contacts in Google Maps.

Make Calls

You can make calls to the CRM records instantly from you mobile phones.

  1. Go to a module and select a contact for whom you want to make a call.
  2. In the Leads, Accounts or Contacts Details screen, tap on the phone number.

Log Calls

You can make calls to the CRM records from you mobile phones and log them after the call is complete.

  1. Go to a module and select a contact for whom you want to make a call.
  2. In the [Record] Details screen, tap on the phone to call.
  3. When the call is complete, click Yes to log the call.
  4. In the Create Call screen, enter the call related details.

Send Email

Send emails to the contacts in your CRM account by just tapping on the email address provided for the record.

  1. Go to a module and select a contact to whom you want to send an email.
  2. In the [Record] Details screen, tap on the email address.

Send Feedback

Feedback can be sent to the Zoho Mobile development team, using the feedback form.

  1. Tap Feedback to access the form.
  2. Enter you comments, and tap Submit.

Troubleshooting and Support

For any troubleshooting and support you can reach the Zoho Mobile team using the feedback form (mentioned above) and submit your questions. You can also email your questions to support@zohomobile.com

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