CRM Help

Standard Fields in Cases

Following are the list of Zoho defined standard fields available in the Cases module:

Field Name Description Data type Maximum Limit
Case Number Display the case ID after creating a case. Number 16 digit
Product Name Select the product name related to the case. Lookup -
Case Owner Select the name of the user to whom the case is assigned. Lookup -
Subject* Specify the title of the Case. This field is mandatory. Text box Alphanumeric(255)
Priority Select the priority of the Case from the drop-down list. Pick list -
Status* Select the status of the Case from the drop-down list. Pick list -
Reported By Displays the name of the contact. - -
Related To Select the name of the contact who submitted the Case. Lookup -
Type Select the type of problem. It can be a general question, feature request, or real issue in your product/service. Pick list -
Case Origin* Select the source from which the case has been generated. You can select Email, Phone, or Website. If you select Email, you must specify the Email ID of the customer. Pick list -
Email Specify the Email ID of the contact. Email Alphanumeric and Special characters
Account Name Select the account related to the case Lookup  
Potential Name Select the Potential related to the case Lookup  
Phone Specify the phone number of the customer Text box Alphanumeric(50)
Case Reason Specify the reason for the case Pick list -
Description Specify complete details about the case. Text Area 32000 characters
Internal Comments Specify follow-up notes about case. Text Area 3000 characters
Solution Specify the solution provided Text Area 32000 characters
Add Comment specify the follow-up notes about the solution Text Area 32000 characters

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