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Zoho CRM Features
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Sales Force Automation
Zoho CRM's Sales Force automation empowers you to track all business opportunities and close more deals in less time. Additionally, you can effectively utilize the existing customer data for future up-selling & cross-selling opportunities Learn More
Marketing Automation
With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can also measure the performance and effectiveness of campaigns. Learn More
Customer Support & Service
Zoho CRM Cases and Solutions allows you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Learn More
Inventory Management
Zoho CRM Inventory Management allows you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors. Learn More
CRM Analytics
With the Zoho CRM - Reports & Dashboards you can easily visualize comparisons, patterns, and trends in CRM data and schedule reports to the specified users including non-Zoho CRM users. Additionally, you can share reports and dashboards with colleagues Learn More
Workflow Management
Workflow Management automates your sales, marketing and support processes. You can also assign or transfer customer records between users according to a set of predefined rules. Learn More
Role-based Security
With the Zoho CRM enterprise-class security, you can control the access rights of users while working with CRM data and modules. The Role-based security also includes Profiles, Roles, Data Sharing Rules, Field-level security, and Groups. Learn More
Developer API for Third-party Integration
With the Zoho CRM API, you can extract CRM data in XML or JSON format and develop new applications or integrate with third-party business applications. As the API is independent of programming languages, you can develop applications in any language. Learn More
CRM with Email
Zoho Mail add-on for CRM helps you to automatically track the e-mail conversations you've had with your customers. You don't need to CC: anyone or forward your e-mails to a particular address. You can also control the sharing of e-mails with your colleagues. Learn More
Zoho CRM Plug-ins
With the Plug-in for Microsoft Outlook you can synchronize customer contacts, calendar, tasks and emails with Zoho CRM. Where as with Plug-in for Microsoft Office you can create Mail merge documents for customer contacts.
CRM Resource Center
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Other Zoho Apps
- Zoho Meeting
- Zoho Projects
- Zoho Invoice
- Zoho Creator
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