Zoho CRM - Affordable On-demand CRM
Affordable On-demand CRM
Call Us: +1 888 900 9646

Zoho CRM - Features & Solutions

CRM Home > CRM Features & Solutions

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Zoho CRM Features Sales Force Automation Marketing Automation Inventory Management Customer Support Analytics Role-based Security Workflow Rules Web Forms Outlook Plugin

Sales force automation

Sales Force Automation

Zoho CRM's Sales force automation solution helps you to track leads, prospects, business opportunities and close more deals in less time. Additionally, you can effectively use the existing customer data for future up-selling and cross-selling opportunities Learn More

Marketing Automation

Marketing Automation

With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can measure the performance and effectiveness (ROI) of campaigns. Learn More

Customer Support

Customer Support & Service

Zoho CRM's Cases and Solutions functionality empowers you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Learn More

Inventory Management

Inventory Management

Zoho CRM Inventory Management helps you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors. Learn More

CRM Analytics

CRM Analytics

Zoho CRM's Reports & Dashboards functionality helps you to visualize the sales pipeline, business performance, trends and schedule reports to the specified users including non-Zoho CRM users. Additionally, you can share reports and dashboards with colleagues. Learn More

Workflow Rules

Workflow Management

Workflow Management automates your sales, marketing and support processes. You can also update the CRM data according to execution rules and assign customer records between users. Learn More

Role-based Security

Role-based Security

With the Zoho CRM enterprise-class security system, you can control the access rights of users while working with CRM data and modules. The Role-based security also includes Profiles, Roles, Data Sharing Rules, Field-level security, and Groups. Learn More

CRM API

Developer API for Third-party Integration

With the Zoho CRM API, you can extract CRM data in XML or JSON format and develop new applications or integrate with third-party business applications. As the API is independent of programming languages, you can develop applications in any language. Learn More

Key Features API Methods | API Examples
CRM with Email

CRM with Email

Zoho Mail add-on for CRM helps you to automatically track the e-mail conversations you've had with your customers. You don't need to CC: anyone or forward your e-mails to a particular address. You can also control the sharing of e-mails with your colleagues. Learn More

Zoho CRM Plug-in for Microsoft Outlook

Zoho CRM Plug-ins

With the Plug-in for Microsoft Outlook you can synchronize customer contacts, calendar, tasks and emails with Zoho CRM. Where as with Plug-in for Microsoft Office you can create Mail merge documents for customer contacts.



 
top left top right
 
New to Zoho CRM?
 
 
bottom left bottom right
 
top left top right

Next Step

 
Ask for a Demo  breadcrumb
View Role-based Demos  breadcrumb
Migrate to Zoho CRM  breadcrumb
Get a Price Quote  breadcrumb
 
bottom left bottom right

top left top right
 

CRM Solutions

 
 
Sales Force Automation
Marketing Automation
Customer Support & Service
Inventory Management
CRM Analytics
Email Integration
API for Third-party Integration
 
bottom left bottom right

Interested in CRM Training

top left top right
 

Happy Customers

 
 
"I first looked at ZOHO CRM because of the price. I decided to implement it for my company because of the quality. I decided to invest in the platform because of the innovation.

In my experience implementing a number of CRM systems from Salesforce.com to NetSuite, ZOHO´s feature set and ease of use made it the best fit for my company regardless of price."

Adam Stone
President, D-Tools, Inc.
 
bottom left bottom right

top left top right
 

Featured In

 
  Zoho Featured On  
bottom left bottom right
 


Sign up for FREE or Request a Demo
Free Sales Force Automation & CRM Software for 3 Users
Paid Edition starts @ USD 12 /month, per user
top left top right

Twitter Feeds

 
 
  • craigdonnelly: We just migrated our CRM system from salesforce.com to zoho CRM. Annual cost for Salesforce was $1600. Cost for zoho is $300.
  • melcooper: #zohocrm I bundle Zoho CRM with all my new website proposals to leverage the fantastic web form capability. Great value!
  • MAConway123: ZOHO CRM is a marvelous tool.
  • jfloyd: Zoho CRM adds the ability to manage your email from within the application. Only CRM that I know has this feature
  • alyciaedgar: @rippleali I've just started using zohocrm online. Can't recommend just yet but chose it for its various features :-)
  • melcooper: #zohocrm I bundle Zoho CRM with all my new website proposals to leverage the fantastic web form capability. Great value!
 
bottom left bottom right

© 2010, ZOHO Corp. Affordable On-demand, Web-based Customer Relationship Management (CRM) Software.
 Zoho Home - Privacy Policy - Terms of Service - IPR Complaints - Anti-spam Policy- About Us - Sitemap  TRUSTe
Feedback Form