Case Study - Logitek

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quote-leftWith Zoho products, we have now a 360 degree view of the relationship with our clients, from marketing campaigns to the sales cycle and the subsequent support. The analysis of the generated data by the reporting tools allows us to identify new opportunities as well as to improve our internal processes.
The implementation, support and professionalism of Zoho along the whole migration process has been essential to achieving a successful project.“quote-right Manuel Meijueiro,
Customer Service Director – Logitek
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About Logitek

Logitek is a technology services company with over 30 years of experience in automation, communications and SCADA systems for industrial markets and infrastructure management, offering prestigious technology as well as consulting and training services.

Besides providing counseling support, Logitek offers a wide range of solutions which make it possible to structure a project from its design through its deployment. These solutions include: automation and control solutions (drives, fieldbus, programmable automations (PCL), safety solutions, HMI, variation in versions ), motion control, communication (gateways, industrial modems, OPC servers), HMI/SCADA visualization (HMI devices, industrial PCs, SCADA platforms, version control), remote management (RTU devices, telemetry protocols, industrial modems, SCADA platforms, version control), change management solutions for alerts management, and industrial cyber-security among others.

Logitek's headquarters is in Barcelona, with satellite offices in Bilbao, Madrid, and Bucharest.

The Challenge

A complete migration from SalesForce platform to the Zoho system was performed. The implemented cycle included:

  • Marketing: Zoho Campaigns, Zoho Creator
  • Sales: Zoho CRM, Zoho Creator
  • Management: Zoho Reports
  • Technical Support: Zoho Support

The total runtime of the project was one of the biggest challenges, as there were less than 3 months to carry out the entire set of tasks (due to the current provider’s annual support expiration).

The Solution

A “priority” based migration plan was drawn up based on the capabilities of the migration tools including Zoho CRM and support to customized tables. Those elements and processes not covered by default or beyond the basic functionalities of Zoho CRM were added on with Zoho Creator.

Furthermore, a synchronization choreography was established which allows the performance of the entire Zoho ecosystem under maximum integrated and transparent user’s perspective. To that end, both existing synchronization mechanisms and developed specific elements were used (whole Tranfer Quotes part/Quotes lines between platforms).

The use of all the applications, Google Apps, and Zoho Apps has significantly increased the efficiency of the two platforms. Additionally, synchronization between the two solutions now makes for easier data management.

The Result

  • A more modular environment, both in cost and functions
  • Lower TCO (Total Cost of Ownership) for the solution
  • Greater autonomy in day-to-day work and in the platform evolution.

About Apps Implantadores




Apps Implantadores is one of the leading strategic partners of Google App and Zoho in Spain. Industry leader and pioneer in implementing cloud solutions like Google Apps and Zoho CRM. Bringing the cloud technology to companies of any size, carrying out successfully the transition to the cloud with our working methodology and know-how acquired with hundreds of clients.

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