Zoho CRM - Edition Comparison

Attract, Retain and Delight More Customers. Grow Your Business Now With Zoho CRM.

Compare Editions Enterprise Professional Free

$25 /user /month $12 /user /month Free for 3 Users

Sales Force Automation Yes Yes Yes

Leads Yes Yes Yes

Contacts Yes Yes Yes

Accounts Yes Yes Yes

Opportunities Yes Yes Yes

Integration with LinkedIn Yes Yes Yes

Integration with Twitter Yes Yes Yes

Integration with Facebook Yes Yes Yes

BCC dropbox for email Yes Yes -

Pulse Yes Yes -

Macros Yes Yes -

Sales Forecasting Yes Yes -

Multiple Currencies Yes - -

Contextual Custom Related Lists Yes - -

Marketing Automation Yes Yes Yes

Campaigns Yes Yes Yes

Email Templates Unlimited Unlimited 5

Email Opt-out Yes Yes Yes

Mass Email 250 emails/day 250 emails/day -

Auto-responders Yes - -

Customer Support Yes Yes Yes

Cases Yes Yes Yes

Solutions Yes Yes Yes

Inventory Management Yes Yes -

Products Yes Yes -

Price Books Yes Yes -

Sales Quotes Yes Yes -

Sales Orders Yes Yes -

Invoices Yes Yes -

Vendors Yes Yes -

Purchase Orders Yes Yes -

Document Library Yes Yes -

Folder Sharing Yes Yes -

Attach Documents Yes Yes -

File Versioning Yes Yes -

Reviews Yes Yes -

Common Features Yes Yes Yes

Tasks, Log a Call & Calendar Yes Yes Yes

Product Customization Yes Yes Yes

Reports & Dashboards Yes Yes Yes

Web Forms Yes Yes Yes

Leads 20 10 1

Contacts 20 10 1

Cases 20 10 1

Notify Owner Yes Yes -

File Storage Yes Yes Yes

Default Storage 512 MB /User 256 MB /User 256 MB /Org

Additional Storage $4/month/GB $4/month/GB $4/month/GB

Data Administration Yes Yes Yes

Data Storage (Records) Unlimited Unlimited 100,000

Import Data (per batch) 20,000 10,000 1000

Export Module Data Yes Yes Yes

De-duplicate Data Yes - -

Export All Data (data backup) $10/request $10/request $10/request

API for Third-party Integration Yes Yes Yes

Security Administration Yes Yes -

Profiles 25 15 -

Organizational Hierarchy (Roles) 250 5 -

Field-level Security Yes Yes -

Data Sharing Rules Yes - -

Groups Yes - -

Workflow Management Yes Yes -

Workflow Rules 30/module 10/module -

Workflow Alerts Yes Yes -

Workflow Tasks Yes Yes -

Workflow Field Updates Yes - -

Webhooks Yes - -

Pulse Follow-ups Yes - -

Case Escalation Rules Yes - -

Additional Features Yes - -

Multiple Currencies Yes - -

Group Chat Yes - -

Web Tabs Yes - -

Autoresponders Yes - -

Data De-duplication Yes - -

Data Sharing Rules Yes - -

Groups Yes - -

Workflow Field Updates Yes - -

Webhooks Yes - -

Pulse Follow-ups Yes - -

Case Escalation Rules Yes - -

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Compare Editions Enterprise Edition Professional Edition Free Edition

Add-ons      

Zoho CRM Mobile Edition $3 /User /Month $3 /User /Month $3 /User /Month

iPad, iPhone, Android and BlackBerry devices Yes Yes Yes

View Records Free Yes Yes

View Related Records Free Yes Yes

Search Records in Phone or Zoho CRM Service Free Yes Yes

Send Email to Leads & Contacts Free Yes Yes

Make Phone Calls Free Yes Yes

View Customer Location in Google Maps Free Yes Yes

View Records in Offline Mode Free Yes Yes

Create, Edit or Delete Records Yes Yes Yes

Log Phone Calls Yes Yes Yes

Create, Edit or Delete Records in Offline Mode Yes Yes Yes

Other Add-ons      

Integration with Zoho Campaigns Yes Yes -

Integration with Zoho Reports Yes Yes -

Integration with Zoho Projects Yes Yes -

Integration with Zoho Creator Yes - -

Zoho Mail Add-on $3 /User /Month $3 /User /Month $5 /User /Month

Integration with Zoho Support $3 /User /Month $3 /User /Month $3 /User /Month

Plug-in for Microsoft Outlook $3 /User /Month $3 /User /Month $3 /User /Month

Plug-in for Microsoft Office $3 /User /Month $3 /User /Month $3 /User /Month

Zoho CRM for QuickBooks $25 /Organization / Month $25 /Organization / Month -

Zoho PhoneBridge for Call Centers $6 /User /Month $6 /User /Month $6 /User /Month