Compare Editions Enterprise Professional Free
$25 /user /month $12 /user /month Free for 3 Users
Sales Force Automation Yes Yes Yes
Leads Yes Yes Yes
Contacts Yes Yes Yes
Accounts Yes Yes Yes
Opportunities Yes Yes Yes
Integration with LinkedIn Yes Yes Yes
Integration with Twitter Yes Yes Yes
Integration with Facebook Yes Yes Yes
BCC dropbox for email Yes Yes -
Pulse Yes Yes -
Macros Yes Yes -
Sales Forecasting Yes Yes -
Multiple Currencies Yes - -
Contextual Custom Related Lists Yes - -
Marketing Automation Yes Yes Yes
Campaigns Yes Yes Yes
Email Templates Unlimited Unlimited 5
Email Opt-out Yes Yes Yes
Mass Email 250 emails/day 250 emails/day -
Auto-responders Yes - -
Customer Support Yes Yes Yes
Cases Yes Yes Yes
Solutions Yes Yes Yes
Inventory Management Yes Yes -
Products Yes Yes -
Price Books Yes Yes -
Sales Quotes Yes Yes -
Sales Orders Yes Yes -
Invoices Yes Yes -
Vendors Yes Yes -
Purchase Orders Yes Yes -
Document Library Yes Yes -
Folder Sharing Yes Yes -
Attach Documents Yes Yes -
File Versioning Yes Yes -
Reviews Yes Yes -
Common Features Yes Yes Yes
Tasks, Log a Call & Calendar Yes Yes Yes
Product Customization Yes Yes Yes
Reports & Dashboards Yes Yes Yes
Web Forms Yes Yes Yes
Leads 20 10 1
Contacts 20 10 1
Cases 20 10 1
Notify Owner Yes Yes -
File Storage Yes Yes Yes
Default Storage 512 MB /User 256 MB /User 256 MB /Org
Additional Storage $4/month/GB $4/month/GB $4/month/GB
Data Administration Yes Yes Yes
Data Storage (Records) Unlimited Unlimited 100,000
Import Data (per batch) 20,000 10,000 1000
Export Module Data Yes Yes Yes
De-duplicate Data Yes - -
Export All Data (data backup) $10/request $10/request $10/request
API for Third-party Integration Yes Yes Yes
Security Administration Yes Yes -
Profiles 25 15 -
Organizational Hierarchy (Roles) 250 5 -
Field-level Security Yes Yes -
Data Sharing Rules Yes - -
Groups Yes - -
Workflow Management Yes Yes -
Workflow Rules 30/module 10/module -
Workflow Alerts Yes Yes -
Workflow Tasks Yes Yes -
Workflow Field Updates Yes - -
Webhooks Yes - -
Pulse Follow-ups Yes - -
Case Escalation Rules Yes - -
Additional Features Yes - -
Multiple Currencies Yes - -
Group Chat Yes - -
Web Tabs Yes - -
Autoresponders Yes - -
Data De-duplication Yes - -
Data Sharing Rules Yes - -
Groups Yes - -
Workflow Field Updates Yes - -
Webhooks Yes - -
Pulse Follow-ups Yes - -
Case Escalation Rules Yes - -
Compare Editions Enterprise Edition Professional Edition Free Edition
Add-ons
Zoho CRM Mobile Edition $3 /User /Month $3 /User /Month $3 /User /Month
iPad, iPhone, Android and BlackBerry devices Yes Yes Yes
View Records Free Yes Yes
View Related Records Free Yes Yes
Search Records in Phone or Zoho CRM Service Free Yes Yes
Send Email to Leads & Contacts Free Yes Yes
Make Phone Calls Free Yes Yes
View Customer Location in Google Maps Free Yes Yes
View Records in Offline Mode Free Yes Yes
Create, Edit or Delete Records Yes Yes Yes
Log Phone Calls Yes Yes Yes
Create, Edit or Delete Records in Offline Mode Yes Yes Yes
Other Add-ons
Integration with Zoho Campaigns Yes Yes -
Integration with Zoho Reports Yes Yes -
Integration with Zoho Projects Yes Yes -
Integration with Zoho Creator Yes - -
Zoho Mail Add-on $3 /User /Month $3 /User /Month $5 /User /Month
Integration with Zoho Support $3 /User /Month $3 /User /Month $3 /User /Month
Plug-in for Microsoft Outlook $3 /User /Month $3 /User /Month $3 /User /Month
Plug-in for Microsoft Office $3 /User /Month $3 /User /Month $3 /User /Month
Zoho CRM for QuickBooks $25 /Organization / Month $25 /Organization / Month -
Zoho PhoneBridge for Call Centers $6 /User /Month $6 /User /Month $6 /User /Month