Understand on update of a field
In the Edit mode of the application, when the + button is clicked, the screen shows the different components that can be created in the application. Choose Workflows and then choose On a form event option. Select the Edited radio button in Run when a record is option. Then choose Update of a field option in the When to trigger workflow dropdown.
Let's assume you have an Incident Management application that is used to register, track, and resolve incidents or issues in your business. In this application you have an
Incident
Details form that has information on the issue, the details of the user who raised the issue, the support representative who has been assigned the incident, and the status of the incident. The Incident Status
field is a choice field with Opened, Assigned, In Progress, On-hold, and Resolved as options. You can write script for on update of this field. If the Status is changed, you can write a script to send an email notification to all the email address fields included in the form, providing information that the status has been updated.
Related Topics
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Understand blueprint field
The stages created in a blueprint will be stored in the hidden system field called Blueprint_stages. This system field cannot be modified by deluge or through UI actions. The field will not be visible in the form. But we can add them in the report ...Understand update record action
The update record action in data access of workflow is similar to the the action of the same name in deluge script. In the latter, you need to create the code form the action. Instead, you can use the predefined action that is available under data ...Understand field rules
The script actions in the field rules event will help you in defining the behavior of the fields in the form. There are multiple actions which can be associated with the field rules event. They are: Show field - This will make the field visible to ...Understand OCR field
The OCR field enables you to perform optical character recognition on an image. In other words, it extracts text from the images stored in an image field. For example, you can use the OCR field to extract the text from the images of invoices, ...Understand sentiment analysis field
The Sentiment Analysis field enables you to determine if the sentiment of the text in a single line or multi line field is Positive, Neutral, or Negative. For example, you can find out the sentiment of your customer's feedback. As its value is ...