Creator Help

FAQ - Business Version

FAQ - Business Version

Pricing

  1. How much does Zoho Creator cost?
  2. Is your price based on number of applications or number of users? How many applications can I can create?
  3. Why should I upgrade?
  4. How can I upgrade to the paid business edition?
  5. How many users can I add if I buy the Professional Plus pack?
  6. Can I signup as free user and upgrade to the paid business edition later? Will I lose my data by upgrading?
  7. Do you still have a free version?
  8. In Personal Free Edition, can I create a public app which can be accessed by unlimited users? Can this be used for commercial use ?
  9. Can I downgrade my account?
  10. Do you offer discounts for non-profit organizations?
  11. Do you offer discounts for bulk user packs?

Business Features

  1. Can I replace Zoho logo with my own logo?
  2. What do u mean by 'File Storage'? Is this for files uploaded or size of the database?
  3. Are there any limitations on the size of file uploads and total storage capacity?
  4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay extra for that?
  5. How do I manage my users?
  6. Can I backup my application?
  7. How to restore the backed up application?
  8. How many backups can I make for an application?
  9. In paid business pack, can i create a public app which can be accessd by unlmited users?

Definitions

  1. What is a Workspace?
  2. What do you mean by Admin, Developer and User?
  3. What is Zoho Promo?

Pricing

1. How much does Zoho Creator cost?

Zoho Creator is 100% free for personal use. For business, it starts from $15 for the Basic Plan which supports 3 users and gets cheaper as you buy more users. Refer the Pricing Plan for more information.

2. Is your pricing based on number of applications or number of users? How many applications can I create?

While Zoho Creator pricing is based on number of users, we have a cap on number of applications in free edition.
In Personal Free Edition, you can have maximum of 3 applications. In paid business editions you can create UNLIMITED number of applications.

3. Why should I upgrade?

Here's what you get when you upgrade to the paid edition...

  • Add more users as per the plan
  • Create unlimited applications
  • Upload your own logo
  • Back-up your application
  • Restore the backed-up application
  • Embed Form/View in your website without Zoho Promo
  • Get quick support to your queries from the development team

4. How can I upgrade to the paid business edition?

To upgrade to the paid business edition...

  1. Login to Zoho Creator.
  2. Select the Account Settings option from the top-right corner
  3. Select the Subscription tab

... and click on the Upgrade button of the plan of your choice.
...what will happen to the shared users when I upgrade?
When you upgrade, the 'InActive' users, if any, within the subscribed user limit are changed to 'Active' automatically. For example, assume that you upgrade from the Basic 3 user pack -to- the Professional 10 user pack  and you had 12 'Inactive' users. After the upgrade, the status of 7 'Inactive' users will be changed to 'Active' status, making a total of 10 Active users as per the plan.
If you want to share the application with users of your choice, first inactivate the users that you don't need and then activate the required users, within the subscribed user limit.

5. How many users can I add if I buy the Professional Plus pack?

You can add 25 users. 1 being the admin (ie., you).

6. Can I signup as free user and upgrade to the paid business edition later? Will I lose my data by upgrading?

You can upgrade to the paid business edition anytime. Your data will be safe and retained fully on upgrade. Please visit Account Settings > Subscription for upgrading.

7. Do you still have a free version?

Yes, there will always be a free version.
Zoho Creator is 100% free for personal use, but it will be limited in some ways. Access will be limited to features like... Customize, Data Backup, SSL and others. You can have 3 apps and 2 users in your account. You will get more with the paid subscription.
Check out Why should I upgrade? and How much does Zoho Creator cost?

8. In Free Edition, can I create a public app which can be accessed by unlimited users? Can this be used for commercial use ?

Yes, you can create a public application which means it can be accessed by any number of Users. You can develop a Public application for commercial use. But, please note that a Public application can be accessed by anyone and the application can also be copied by anyone.

9. Can I downgrade my account?

Yes you can downgrade your account anytime. To do this, just follow the same procedure as that of upgrading the plan and click on 'Downgrade' button of the plan of your choice.

...what will happen to the shared users when I downgrade?
When you downgrade say from the Profession Plus 25 user pack -to- the Professional 10 user pack, the first 10 users you have added to your account will be 'Active' and they will be able to access the application shared to them. The status of all excessive users are changed to 'Inactive'.
If you want to share the application with users of your choice, first inactivate the 10 users that you do not need and then activate the other 10 you need.
Once the account is upgraded, the 'InActive' users within the subscribed user limit are again changed to 'Active' automatically.

10. Do you offer discounts for non-profit organizations?

We do have discounts for NPOs. Please email us at sales [at] zohocorp [dot] com with your organization details, website URL and a brief write up about what your non-profit organization is all about.

11. Do you offer discounts for bulk user packs?

Please email us at sales [at] zohocorp [dot] comwith details. We will get back to you at the earliest.

Business Features

1. Can I replace Zoho logo with my own logo?

Yes you can upload your logo if you are in the paid business edition. To upload your logo use 'Customize' tab from the Account Settings page.

2. What do you mean by 'File Storage'? Is this for files uploaded or size of the database?

File Storage does not refer to the size of the application -or- number of records/entries added to your application. But 'File Storage' refers to the files uploaded to your application.

FYI: You will get file storage space starting from 200 MB -to- 7 GB based on the user pack you buy. Zoho Creator considers total file storage of the account and not of the individual users. A single user can use all the available storage space or it could be used by all the users combined.

3. Are there any limitations on the size of file uploads or total storage capacity?

Size of each file uploads cannot exceed 5 MB for both free and paid editions.
Storage capacity limitations:

  • Free Editions: 200MB
  • Paid Editions: The total file storage space starts from 500MB - to- 7GB based on the user pack you buy.

4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay extra for that?

Yes you can remove the Zoho promo from the embedded forms/views if you are in the paid business edition. You do not have to pay anything extra.
Good news is that if you are in the paid business version, you can embed UNLIMITED forms/views without the Zoho promo.

5. How do I manage my users?

You can add new users, delete existing users, activate or deactivate users from the Manage Users tab in 'Account Settings' page. Add / Delete User
To add a new user, click 'Add New User' button > specify email ids > click 'Add'. By default, a user will be added as 'Active' and Role as 'User'. To delete a user, select the user and click on Delete User button.
Activate/Deactivate User
By default a user will be added as 'Active'. You can share your application only with users whose status is 'Active'.
FYI: If you want to remove sharing access temporarily for a particular user, simply set his status as 'Inactive'. When the status is 'Inactive' users will not be able to access the application. And when you want to give back access, just switch the status to 'Active'.

6. Can I backup my application?

Yes you can back up your application if you are in the paid business edition.

To backup your application...

  1. Go to Account Settings.
  2. Select the Backup tab and click on 'Start New Backup'
  3. In the Backup dialog, select the application to backup and click on 'Backup Now'
  4. The backed up applications will be listed under Completed, along with the version number and the date of backup.

7. How to restore the backed up application?

To restore a backed up application, click the Restore button and...

  1. Specify the Application Name in the Restore dialog and click Restore Now
  2. The restored application will be listed in your Home page.

8. How many backups can I have per application?

You can have 3 back up versions, for a single application.

9. In paid business pack, can i create a public app which can be accessd by unlmited users?

Yes unlimited users can access your app when your application is public.

Definitions

1. What is a Workspace?

Workspace refers to the common space provided to the users to facilitate complete management of the applications and work as a cohesive unit.
Workspace can be formed by:

  • Set of People: Sam, John, Lisa use the workspace as users and John playing the admin role
  • SMB/Enterprise: ABC Mart, XYZ Corp where 100's of users inside the organization use the workspace and one of the user playing the admin role
  • Educational Institutions: Teachers and Students collaborating within the workspace and one of them playing the admin role
  • NGO's: 1000's of volunteers and supporters collaborating within the workspace and one of them playing the admin role

2. What do you mean by Admin, Developer and User?

Role Definition What he can do... What he cannot do...
Admin Is a person who owns the workspace He/She has permission to create and edit other developer's applications in the workspace.
Can permit the developer to edit any of his applications. He can configure this from the "Application Settings" dialog, by choosing the developer's ID from the Provide Edit permission to dropdown and click Save.
__
Developer Is a person who can create and access the applications Has permission to create applications in admin's workspace. He can edit the applications in admin's workspace, if the admin provides edit permissions for the same.  
User Is a person who can access the applications He/she can access the shared application. Cannot create/edit applications in admin's workspace.

3. What is Zoho Promo?

Zoho Promo is a promotional banner which appears at the bottom of the form/view when you embed it in your website and blog. You can remove it if you are in the paid business edition.

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