Enhance your customer experience by integrating Twitter with Commentbox, customer feedback management platform.
Zoho Commentbox gives the flexibility to configure a twitter account either for the complete portal or to a particular forum. With this flexibility you can support multiple products under a single portal. You will have to select a sub-forum under which the posts has to be archived in addition to configuring your Twitter account and the keywords.
Authentication of your Twitter account is the key for the integration to work. We do not store your twitter password. Once you authenticate, response made to the tweets will be posted via forum using the configured twitter account.
Zoho Commentbox provides an unique advantage of tracking multiple twitter accounts under a single portal. You can configure a twitter account to each forum thus tracking customer's voice for multiple products under a single roof.
Once you are done with the configuration and authentication, you can instantly start your customer service via Commentbox effectively.
