- Take advantage of social media's most powerful tool in a new, more productive way. With an integrated Twitter feed in your feedback management tool, you can directly track what your customers are tweeting about your product or service, without leaving your portal page.
Track all customer interactions
Any mention on Twitter by your customer will be listed directly in your portal. Track all customer interaction under a single roof ie., your feedback management portal. This integration helps you to save time on switching between multiple services to track customer feedback.
Real time response via forum
You can immediately respond to your customer query as the twitter mentions are tracked in real time. Though you respond to a particular tweet via forum, the reply will be sent as a tweet considering the convenience of your customer.
All the customer interactions are recorded in your portal as the responses to any twitter mentions are made via forum. This helps in capturing the customer feedback even if he deletes the actual tweet.