Posting Comments on an email newsletter allows the recipients to add feedback which on a longer term get converted to a discussion. Zoho Campaigns provides a textbox where users can submit their comments to your email campaigns. At the same time, it provides you to moderate the comments and make it public until you publish those comments.
Recipients/ Visitors can post comments on email campaign by clicking the link “View this email in a browser”. When the link is clicked, the campaign opens in a separate tab where the recipients/ visitors can add comments. Once, recipient/ visitor add comment, it either gets updated or waits for your approval depending upon your preferences set in the Comment Settings.
Apart from clicking the link for “View this email in a browser”, you can insert the comment merge tag(s) in your campaign content. This merge tag will be replaced by “Add Comment” link or an icon with hover content as Add Comments.
You can view the posted comments by the following the path given below:
The success of any email newsletter to be viral depends upon the quality of comments posted in the email campaign. There is always a high end possibility for users or visitors to post irrelevant or derogatory comments. In order to restrict the less-relevant comments, you can customize your comment settings so that a comment requires your permission to get published.
You can decide on whether to publish a comment by clicking the “Publish” link or go for deleting the comment by clicking the “Delete” link.
However, if you don’t want to moderate the upcoming comments, you can select the checkbox which publishes the successive comments to an email campaign.