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Upgrade / Billing Details

A fifteen days trial period of the ENTERPRISE plan is provided when you sign up for Zoho BugTracker. The portal owner is the only person who can upgrade a portal to a paid plan.

Upgrade the required plan

Zoho BugTracker allows you to upgrade to any of the paid plans in easy steps, after your fifteen day trail period.

To upgrade to the required plan:

  1. Login to your portal in Zoho BugTracker.
  2. Click Upgrade.
    upgrade-plan
  3. Select the desired plan and click UPGRADE.
    choose-plan
  4. In Plan Details, indicate your Payment Duration.
  5. Click Place Order.
    place-order
  6. In Payment Details, specify your card details and billing address.
  7. Click Continue.
    payment-details
  8. In Confirm Order, verify your card details and then click Make Payment to upgrade the plan.
    make-payment
  9. A confirmation message about the upgrade is displayed.
    successful-upgrade

 This upgrades your plan to a paid plan and the required amount is automatically transacted from your credit card. In addition, you will receive a purchase mail along with the plan details for your records.

Upgrade / Downgrade the subscription plan

If you're current plan is not enabled with some features that you require, you can upgrade or change your existing plan to another plan in Zoho BugTracker. You can also downgrade your subscription plan if required.

To upgrade your subscription plan:

  1. In Admin section, click Upgrade/Billing.
  2. Hover over the existing plan and then click Change Plan.
    change-plan
  3. Select the desired plan and click UPGRADE.
    change-upgradeplan
  4. Verify the purchase order and click Confirm to successfully change the plan.
    confirm-changeplan
  5. A confirmation message about the plan change is displayed.
    successful-changeplan

To downgrade your subscription plan:

  1. In Admin section, click Upgrade/Billing.
  2. Hover over the existing plan and then click Change Plan.
    changeplan-downgrade
  3. Select the desired plan and click DOWNGRADE.
    select-downgradeplan
  4. Verify the purchase order and click Confirm to successfully downgrade the plan.
    confirm-downgrade
  5. A confirmation message about the downgrade is displayed.
    successful-downgrade

Modify credit card details

You can change your credit card details, if required.

To change your credit card details:

  1. In Admin section, click Upgrade/Billing.
  2. Click Settings and then click Credit Card Details.
    credit-carddetails
  3. In Your Credit Card Number, click Change.
  4. Modify the required credit card details.
    modify-carddetails
  5. Click Save to update the modified credit card details.

Note:

  • You can also modify the billing address.

Cancel the subscription plan

You can cancel your subscription plan, if required.

To cancel your subscription plan:

  1. In Admin section, click Upgrade/Billing.
  2. Hover over the existing plan and then click Change Plan.
    changeplan-downgrade
  3. In Free click DOWNGRADE.
    select-downgradeplan
  4. In Help Us to Improve, indicate your reason for cancellation and then click Confirm Downgrade to cancel the plan.
    help-usimprove
  5. A confirmation message about canceling the plan is displayed.
    successful-cancel

Download the payment invoice

You can view the payment history and also download the required invoice from Zoho BugTracker. However, only the portal owner can download the invoice.

To download the invoice:

  1. In Admin section, click Upgrade/Billing.
  2. Click Settings and then click Payment History.
    payment-history
  3. View all the payment accounts.
  4. In Transaction ID column, click the .pdf of the required invoice to download.
    view-invoice

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