Before you begin to file bugs in the bugtracker, you must setup certain basic workflow for the bugs. In Bug Settings you can set up business rules, status and workflow, severity, etc. You can customize your bugtracker to match your project needs. Users with Administrative rights can customize bugtracker.
Issue tracker's flexible workflow pattern lets you define individual workflows for different projects. It's easy to configure workflows in Zoho Projects to reflect your company's unique needs
Status and Workflow | Business Rules | Service Level Agreement | Web to Bug Form | Link Bugs