This document consists of error messages related to receiving bank feeds in Zoho Books. If you are unable to find the information you are seeking, please submit a service request to support@zohobooks.com.

Types of Errors

Agent errors :

An agent is a software component that collects data from one or several bank sites. An agent error is a refresh error caused by an error in the agent. For example, an error might occur if the bank bank site changed how a page is created and the agent did not know how to read the new page.

Bank site errors:

A bank site error is an error at the bank site. For example, an error can occur if the agent is unable to log in because the bank site is down for maintenance.

UAR errors:

UAR error stands for "User Action Required"; it is a refresh error that requires additional user interaction before the error can be resolved. For example, if a webbank site requires the user to change his password every 90 days and the agent cannot log in because 90 days have elapsed since the last log in.

Element level errors:

Element level error codes are defined for error situations that arise when a refresh tries to accomplish multiple actions. The refresh completes successfully but errors are encountered with some elements of the request. For example, while trying to add multiple payees to a destination bank, some payees are successfully added while other payees fail. Each failed payee will have an element level code that identifies the cause of the failure – such as an invalid ZIP Code or payee already existed.
Exception Code:400

Type of Error:

Agent

Description:

Your request cannot be completed due to technical reasons. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Please try again
  2. If the same error occurs again, contact support@zohobooks.com
Exception Code:401

Type of Error:

Agent

Description:

The request timed out before completing due to delays beyond our control. We apologize for the inconvenience. Please try again.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Visit the bank site by using the "Go to" or "Auto-login" feature and verify that you are able to view all required information.
  2. If the bank site and all required information are available, refresh the account 60-90 seconds after the last refresh.
  3. If the problem persists, write to support@zohobooks.com with a detailed account of the issue
Exception Code:402

Type of Error:

User Action Required

Description:

A 402 error indicates that your credentials need to be reverified. You must log in to the bank site, verify the credentials and ensure that the same credentials are submitted to Zoho Books. There is no workaround for this issue if you have submitted the wrong credentials.

Possible workaround:

  1. Some bank sites require additional passwords for some users, including, for example, the last 4 digits of the Social Security Number. If the bank site prompts for special passwords only for a few users, then the Zoho Books does not make it a mandatory credential and you can ignore the prompt. However, when the script tries to log in and finds that the site asks for additional fields that it does not have, a 402 error appears.
  2. We have a rate of 0.1 to 0.2% of false 402s when the agent attempts to log in, but the site shows an invalid credentials message although the credentials are valid. You can try refreshing the account.
  3. 402s can also happen because of data related issues. For example, an instance when the agent tries to submit the page without actually filling in the credentials. This does not have a workaround and you should not try to update more than once since invalid attempts can lock the account.
  4. Multifactor authentication, where you need to select security questions and provide answers, has to be consistent with the Zoho Books log in attempt. A successful Zoho Books log in needs all security questions answered correctly for every log in attempt.

Suggested Action:

  1. Check whether the credentials/security questions given in Zoho Books are exactly the same as that specified at the bank site.
  2. Use the "Auto-login" or "Go to" feature for the affected site. This will ensure that you are redirected to the supported log in page.
  3. Verify the log in URL. The log in URL should be the same as the one that Zoho Books supports.
  4. If the credentials/log in URL are correct and still the issue persists, write to support@zohobooks.com with a detailed account of the issue with the auto-log in result.
Exception Code:403

Type of Error:

Agent

Description:

Represents a general script failure.

Possible workaround:

  1. There is no workaround for this error as the cause of the issue needs to be analyzed and fixed.
  2. This can also happen due to some temporary or unhandled scenarios like the site pages being very slow. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can debug the problem.
Exception Code:404

Type of Error:

Agent

Description:

Temporary technical difficulties are causing the problem.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Visit the bank's site by using the "Go to" or "Auto-login" feature and verify that you are able to view all required information.
  2. If the site and all required information are available, refresh the account 60-90 seconds after the last refresh.
  3. If the problem persists, write to support@zohobooks.com with a detailed account of the issue
Exception Code:405

Type of Error:

User Action Required

Description:

The request cannot be completed because the request was canceled.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Please try again.
  2. If the same error occurs again, write to support@zohobooks.com with a detailed account of the issue
Exception Code:406

Type of Error:

User Action Required

Description:

The member's password has expired.

Possible workaround:

  1. This is thrown when the agent sees an explicit error message that the password has expired.
  2. In the 4x environment, error code 422maps to 406.

Suggested Action:

  1. Log in to the site and verify that you have made the necessary corrections/verifications to the account.
  2. Confirm if you can view all the account information, such as account balances and transactions. If not, it could be because of an expired password, a new updated password, change to mailing preferences, or new Terms and Conditions.
  3. Once this has been completed make any necessary changes to the accounts settings within the Zoho Books.
  4. If the problem persists, write to support@zohobooks.com with a detailed account of the issue
Exception Code:407

Type of Error:

User Action Required

Description:

A script tried to log in, but your account is locked.

Possible workaround:

  1. In some sites, the account is locked for particular period of time (e.g., 24 hours). In this scenario, the agent would work as expected after the lock period has expired.
  2. However, if an account is permanently locked, then you may need to contact the respective bank's customer care team and ask that the lock be released.
  3. Your online bank account can be locked if there are multiple invalid log in attempts are made. This rarely happens.

Suggested Action:

  1. Contact your financial institution (bank site) and follow the appropriate procedures to unlock the account.
  2. Once this is done, make the necessary changes to your account settings within the Zoho Books.
  3. If this is not done, you will usually receive a 402 after the account has been unlocked at the bank site.
  4. Proceed to the 402 troubleshooting steps for this type of situation.
Exception Code:408

Type of Error:

Agent

Description:

There were no accounts found at the site.

Possible workaround:

  1. Visit the site and log in to confirm an account has been set up, and try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can debug the issue.
Exception Code:409

Type of Error:

Site

Description:

Indicates that a site has reported that its service is temporarily unavailable. 4x applications have support only for error codes from 401to 409. Code 412maps to code 409in the 4x environment.

Possible workaround:

  1. These are usually temporary issues and should go away if the account is refreshed after some time.
  2. Zoho Books's latest infrastructure has improvements that will automatically retry these kinds of errors.

Suggested Action:

  1. Log in to the bank's site directly and verify if you can view all the account information.
  2. Ensure that you can fully navigate through the bank's site. In most cases the error will not occur at log in, therefore it is very important that you navigate through the bank's site.
  3. If the problem persists, write to support@zohobooks.com with a detailed account of the issue
Exception Code:410

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Verify that you have specified the correct server name and port number.
Exception Code:411

Type of Error:

Site

Description:

Request cannot be completed because the bank's site no longer provides online services to its customers.

Possible workaround:

  1. Deactivate or remove this account.

Suggested Action:

  1. Remove this account from the Zoho Books service.
Exception Code:412

Type of Error:

Site

Description:

The bank's site displays an application error message ("Out of Memory", "Java Servlet Errors", "VB Script Error")

Possible workaround:

  1. These are usually temporary issues and should go away if the account is refreshed after some time. Zoho Books's latest infrastructure has improvements that will automatically retry these kinds of errors more rigorously.
  2. Zoho Books has also seen certain sites showing the same application error for certain accounts on every occasion like, "A general System error has occurred."
  3. These kinds of accounts could never be refreshed and you should make sure that you are able to log in to the bank's site and view all the account information without any issue.

Suggested Action:

  1. Remove this account from the Zoho Books.
Exception Code:413

Type of Error:

Agent

Description:

Your request cannot be completed due to unexpected variations at the bank site. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Since this may indicate a site change, write to support@zohobooks.com with a detailed account of the issue, so that Data Operations can debug.
Exception Code:414

Type of Error:

User Action Required

Description:

The request cannot be completed because the requested account was not found at the site.

Possible workaround:

  1. Verify that the correct bank's site was selected. It is possible that it is a similar site in a different category accidentally.

Suggested Action:

  1. Ensure that you have added the account under the correct Category->Classification.
  2. If you have added the account under the correct category (i.e., Deposit account under Banking) and still the issue persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:415

Type of Error:

Site

Description:

The request cannot be completed due to technical difficulties at the bank's site.

Possible workaround:

  1. Ttry again.

Suggested Action:

  1. Refresh the account after a little while
Exception Code:416

Type of Error:

Site

Description:

The request cannot be completed as another session was already established at the same time. Note this error can appear in the following scenarios:

  • Someone has already logged into the account
  • Attempting to refresh when someone else has already logged in
  • Refresh is in progress

Possible workaround:

  1. Log off and try again.

Suggested Action:

  1. Ensure that you are not logged in or attempting to log in to the bank's site while the account is being refreshed.
  2. If you are logged in, ensure that you are using the log out procedures (i.e., log out button), then attempt to refresh your account again.
  3. Do keep in mind that if logged out improperly some sites will not allow another session until the prior session is no longer valid.
Exception Code:417

Type of Error:

User Action Required

Description:

The request cannot be completed because this type of account is not currently supported.

Possible workaround:

  1. Remove this site and then add it as a manual account.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can investigate the possibility of supporting this account.
Exception Code:418

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the bank's site.

Possible workaround:

  1. Try again.

Suggested Action:

  1. Verify if the bank site is available and if you are able to navigate through the site and review all required account information.
  2. If the issue persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:419

Type of Error:

Agent

Description:

The request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

  1. Try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can modify the Agent and accommodate changes at the bank's site.
Exception Code:420

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank's site has merged with another site.

Possible workaround:

  1. Please visit the site to verify the credentials, reenter the log in credentials and try again.

Suggested Action:

  1. Verify if you are able to log in using the log in URL Zoho Books is using.
  2. If you are able to log in, write to support@zohobooks.com with the details and we'll fix it.
  3. If the log in URL is different from that of Zoho Books, try signing into the site correctly.
  4. If you are not able to find the bank's site, write to support@zohobooks.com. This may become a new site request.
Exception Code:421

Type of Error:

User Action Required

Description:

The request cannot be completed because the language setting for the account is not English.

Possible workaround:

  1. Visit the site to change the language setting to English and try again.

Suggested Action:

  1. Zoho Books currently does not support sites in which the default language is not English. Therefore please set the default language preference to English
  2. Or, remove this site from Zoho Books.
Exception Code:422

Type of Error:

User Action Required

Description:

The request cannot be completed because the account has been closed or cancelled.

Possible workaround:

  1. There is no workaround for this error. This error is thrown only when there is an explicit message in the bank's site indicating that the account is cancelled.

Suggested Action:

  1. Verify if the bank's site is currently showing your account as closed, cancelled, inactive, etc.
  2. If the account is closed, cancelled, inactive, etc., remove the account.
Exception Code:423

Type of Error:

Site

Description:

The request cannot be completed because the information for your account was unavailable.

Possible workaround:

  1. Please verify that the account information and try again.
  2. If the problem persists, please contact customer support for further assistance.

Suggested Action:

  1. Try again after a while, since these problems are often transient and unpredictable.
  2. If the issue persists, verify if the required information is available at the bank's site.
  3. If the required information is available, write to support@zohobooks.com with a detailed account of the issue
Exception Code:424

Type of Error:

Site

Description:

Your request cannot be completed as the sites are temporarily down for maintenance. This problem is typically resolved in a few hours.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Retry accessing the account when the bank's site is available. Most maintenance windows are less than a few hours long.
Exception Code:425

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the bank's site.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Try again at a later time.
  2. If the problem persists, write to support@zohobooks.com, so the Data Operations team can investigate.
Exception Code:426

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties. This problem is typically resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Occasionally, a site will block Zoho Books Agents from accessing their system. When this occurs, Zoho Books Data Operations negotiates with the site for a quick resolution. If the site has blocked the service, Zoho Books will be unable to access the site.
  2. Therefore, check your account periodically to confirm when the block is removed.
Exception Code:427

Type of Error:

User Action Required

Description:

The request cannot be completed as the site requires you to view a new promotion.

Possible workaround:

  1. Please log in to the site
  2. Click through to the account overview page and try again.

Suggested Action:

  1. Visit the bank's site and acknowledge the promotion/request. In most cases this will clear the splash page.
  2. Should this be a reoccurring page, there is no end user interaction necessary to clear the page.
  3. Write to support@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.
Exception Code:428

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank's site requires that you accept new terms and conditions. 4x applications have support only for error codes from 401 to 409. Code 412 maps to code 406 in 4x environment.

Possible workaround:

  1. When you have to accept the Terms and Conditions, you are requested to do so by clicking through the page.
  2. However, the agent throws the error when the sites show such page.

Suggested Action:

  1. Visit the bank's site and complete the request to verify the new T&C.
  2. This request may occur after log in or while navigating through the bank's site. Therefore, navigate to view your account details.
  3. Should this be a reoccurring request and there is no interaction necessary to clear the page, write to support@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.
Exception Code:429

Type of Error:

User Action Required

Description:

The request cannot be completed because the site is no longer supported for data updates.

Possible workaround:

  1. Please deactivate or remove the account.

Suggested Action:

  1. The site will no longer be supported by Zoho Books and should be removed.
Exception Code:430

Type of Error:

User Action Required

Description:

THe request cannot be completed because the site is no longer supported for data updates.

Possible workaround:

  1. Please deactivate or remove the account.

Suggested Action:

  1. The site will no longer be supported by Zoho Books and should be removed.
Exception Code:431

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the site.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Verify if you can log in to the bank's site.
  2. If the site is unavailable, try again later.
  3. If you can successfully log in and the error persists, send a detailed account with the URL used to support@zohobooks.com
  4. Write to support@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.
Exception Code:432

Type of Error:

Site

Description:

The request cannot be completed due to technical difficulties.

Possible workaround:

  1. Try again.

Suggested Action:

  1. Verify if you can log into the bank's site.
  2. If the site is unavailable, please try again later.
  3. If you can successfully log in and the error persists, send the details of the URL used to support@zohobooks.com
  4. Write to support@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.
Exception Code:433

Type of Error:

User Action Required

Description:

The request cannot be completed as the attempt to AutoReg to the site was only partially successful.

Possible workaround:

  1. The site has processed the submitted information and has emailed further instructions on completing registration.
  2. Please remember to finish adding the account, once after completing registration.

Suggested Action:

  1. You must have received an email message from the bank's site.
  2. Follow outlined instructions to complete registration and then try refreshing the account in Zoho Books.
Exception Code:434

Type of Error:

UAR

Description:

The request cannot be completed because the auto-registration was not completed.

Possible workaround:

  1. Please re-verify the registration information to complete the process.

Suggested Action:

  1. Verify the input information, since the payee's site has rejected your input. Incorrect field(s) may be specified in the error message.
Exception Code:435

Type of Error:

User Action Required

Description:

The request cannot be completed because the auto-registration was not completed.

Possible workaround:

  1. Please re-verify the registration information to complete the process.

Suggested Action:

  1. Verify the input information since the payee's site has rejected your input. Incorrect field(s) may be specified in the error message.
Exception Code:436

Type of Error:

User Action Required

Description:

The request cannot be completed because the account being registered is already registered at the bank's site.

Possible workaround:

  1. Please log in to the site to confirm and complete the process with the correct log in information.

Suggested Action:

  1. Return to the "Add Payee" page and select "Yes, I have a user name and password for the site" instead of "No – automatically register me for the site."
  2. If you do not remember your password, click the link provided on the page that will take you directly to the "forgot password" page on the payee's site.
  3. After resetting the password, return to the Zoho Books and update credentials for the bank's site.
Exception Code:437

Type of Error:

User Action Required

Description:

The request cannot be completed as the site limits the number of payments made with a certain time period.

Possible workaround:

  1. Please try again in the next billing cycle.

Suggested Action:

  1. The site is not accepting the payment because you've made the payment already for the account.
  2. Please try again in the next billing cycle.
Exception Code:438

Type of Error:

User Action Required

Description:

The request cannot be completed because there is no balance to be paid.

Possible workaround:

  1. No workarounds.

Suggested Action:

  1. The site does not allow you to pay more than is due.
Exception Code:439

Type of Error:

Agent

Description:

The request cannot be completed due to technical difficulties.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. The payment could not be made due to technical difficulties.
  2. Try again or write to support@zohobooks.com with a detailed account of the issue.
Exception Code:440

Type of Error:

User Action Required

Description:

The request cannot be completed because some additional setup is required..

Possible workaround:

  1. Contact the bank's customer support to complete the setup.

Suggested Action:

  1. Complete the payment at the bank's site directly.
Exception Code:441

Type of Error:

User Action Required

Description:

The request cannot be completed because you are currently enrolled in automatic payments and the bank does not allow one-time payments.

Possible workaround:

  1. You must visit the site and unenroll in automatic payments in case you wish to make one-time or scheduled payments using the Zoho Books application.

Suggested Action:

  1. You are already enrolled in AutoPay program at the end bank's site. The bank's site does not allow one time payments if the account is set up with automatic payments.
Exception Code:442

Type of Error:

User Action Required

Description:

The request cannot be completed because some of the payee information was not accepted at the site.

Possible workaround:

  1. Please re-verify the payment information and try again.

Suggested Action:

  1. One or more payee/payment fields provided may be incorrect.
  2. Check the error message shown for the exact field error and update the correct information.
Exception Code:443

Type of Error:

User Action Required

Description:

The request cannot be completed because some of the payment account information provided was not accepted at the site.

Possible workaround:

  1. Please re-verify your payment information and try again.

Suggested Action:

  1. One or more payment account (card) fields have incorrect information.
  2. Check the error message shown to determine specifically which fields are mentioned as being wrong..
  3. Please try again after correcting the wrong fields.
Exception Code:444

Type of Error:

Agent

Description:

The request cannot be completed due to a technical issue.

Possible workaround:

  1. Try again.

Suggested Action:

  1. The automatic payment could not be set up due to a technical problem.
  2. Please try again.
  3. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:445

Type of Error:

User Action Required

Description:

The request cannot be completed because there is an outstanding balance that needs to be paid before automatic payments can be set up.

Possible workaround:

  1. Please log in to the site and pay the outstanding balance before attempting to enroll in automatic payments again.

Suggested Action:

  1. The bank site does not allow automatic payments to be set up without clearing the outstanding balance.
  2. Initiate a one time payment before attempting to enroll in AutoPay again.
  3. If you do not have outstanding balance, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:446

Type of Error:

User Action Required

Description:

The request cannot be completed because of an existing one-time payment enrollment at the site..

Possible workaround:

  1. Please visit the bank's site and un-enroll from one-time payments before setting up automatic payments using the application.

Suggested Action:

  1. AutoPay could not be set up because you are currently enrolled in a one-time payments at the site.
  2. Visit the site and un-enroll in one-time payments and initiate the AutoPay request using this application.
  3. If you are not enrolled in one-time payments, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:447

Type of Error:

Site

Description:

The request cannot be completed due to technical difficulties at the source site.

Possible workaround:

  1. Try again.

Suggested Action:

  1. The payment could not be processed because of technical difficulties with the payment system at the bank site.
  2. Please try again or write to support@zohobooks.com with a detailed account of the issue.
Exception Code:448

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the source site.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. The automatic payment could not be set up because of technical difficulties at the bank site.
  2. Please try again. Or,
  3. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:449

Type of Error:

Agent

Description:

The request cannot be completed due to technical difficulties. This error is usually resolved in a few hours.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. The automatic payment could not be set up because of technical difficulties at the bank's site.
  2. Please try again Or,
  3. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:450

Type of Error:

Agent

Description:

The request cannot be completed because the actual amount paid did not match the amount that was asked to be paid.

Possible workaround:

  1. Please contact the bank's customer support for more information.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:451

Type of Error:

User Action Required

Description:

The request cannot be completed because the payment information that was provided was not accepted at the site.

Possible workaround:

  1. Please verify the payment information and try again.

Suggested Action:

  1. The bank site declined the card used for the payment because there might be a problem with the card details.
  2. Verify the information provided. You can see the exact field message in the error.
  3. Please try again by correcting the card details.
  4. If you feel that the card details are correct, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:452

Type of Error:

User Action Required

Description:

The request cannot be completed because the address on record for the payment account does not match the address stored at the site.

Possible workaround:

  1. Please change the address on record at the bank's site or update the payment account and try again.

Suggested Action:

  1. The payment could not be processed because the your payment account address does not match the address on file at the site.
  2. Change the address on record at the biller's site or update the payment account and try again.
  3. If the issue persists, write to support@zohobooks.com with a detailed account of the issue
Exception Code:453

Type of Error:

Agent

Description:

The request cannot be completed because of technical difficulties.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so the Data Operations team can debug the issue.
Exception Code:454

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this site.

Possible workaround:

  1. Please contact the site directly to set up automatic payments.

Suggested Action:

  1. IZoho Booksis no longer supports automatic payment setup for this site.
  2. Visit the bank's site to enroll for automatic payments, if available.
Exception Code:455

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this bank site.

Possible workaround:

  1. Please contact the bank site directly to make a payment.

Suggested Action:

  1. Zoho Booksis no longer supports one-time payments for this bank site.
  2. Visit the bank's site to make payments.
Exception Code:456

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this bank site.

Possible workaround:

  1. None.

Suggested Action:

  1. The bank site is no longer supporting the automatic payments program.
  2. Please contact the bank site for more information.
Exception Code:457

Type of Error:

Site

Description:

Your request cannot be completed as this service is no longer supported for this site.

Possible workaround:

  1. None.

Suggested Action:

  1. The bank site is no longer supporting a one-time payment service.
  2. Contact the bank site for more information.
Exception Code:458

Type of Error:

User Action Required

Description:

The request cannot be completed because a similar payment was made recently.

Possible workaround:

  1. Please go to the bank site to make sure it is not a duplicate payment.

Suggested Action:

  1. The payment is not accepted by the bank site because a similar payment was made recently.
  2. If you haven't made the payment, write to support@zohobooks.com with a detailed account of the issue
Exception Code:459

Type of Error:

User Action Required

Description:

The request cannot be completed because the email address is invalid.

Possible workaround:

  1. Please go to the bank's site; confirm the email address and try again.

Suggested Action:

  1. The email address provided at the biller's site is incorrect.
  2. Verify the email address and try again.
Exception Code:460

Type of Error:

User Action Required

Description:

The request cannot be completed because the amount entered was not accepted.

Possible workaround:

  1. Please go to the bank's site and make the payment.

Suggested Action:

  1. The payment amount entered was not accepted because the bank site allows specific payment amounts only.
  2. Make the payment directly at the bank's site.
Exception Code:461

Type of Error:

User Action Required

Description:

The request cannot be completed because the card was not accepted. This error occurs when the security code (a unique 3 or 4-digit number printed on the back of the credit card) does not match the credit card number.

Possible workaround:

  1. Please contact the payee directly.

Suggested Action:

  1. The card's security code that was entered, is invalid.
  2. Validate the security code and try again.
Exception Code:462

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank site does not accept the submitted credit card type (VISA, MasterCard, Amex) in the geographic region.

Possible workaround:

  1. Please make the payment at the payee's site.

Suggested Action:

  1. The brand of card (VISA, MasterCard, Amex) is not supported by the bank site in your region.
  2. Try to make the payment using another card.
  3. If it fails again, process the payment directly with the bank site.
Exception Code:463

Type of Error:

User Action Required

Description:

The request to enroll in automatic payments cannot be completed.

Possible workaround:

  1. Please contact the bank's site directly to enroll for the automatic payments program.

Suggested Action:

  1. Contact the bank's site to enable automatic payments.
Exception Code:464

Type of Error:

User Action Required

Description:

The request to unenroll in automatic payments cannot be completed..

Possible workaround:

  1. Please contact the bank's site directly to unenroll in its automatic payments program.

Suggested Action:

  1. Contact the bank's site to unenroll from AutoPay.
Exception Code:465

Type of Error:

User Action Required

Description:

Your request cannot be completed because the site does not accept direct payments in this geographic region.

Possible workaround:

  1. Please go to the bank's site to make the payment.

Suggested Action:

  1. The bank's site does not accept direct payments in your region.
  2. Visit the bank's site to make the payment.
Exception Code:466

Type of Error:

User Action Required

Description:

The request cannot be completed because the site does not accept online payments for certain account types.

Possible workaround:

  1. Please go to the bank site to make your payment.

Suggested Action:

  1. Zoho Books could not make payment to your account because the bank site does not accept online payments.
  2. Also, the bank's site does not accept direct payments in your customer's region.
Exception Code:467

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank site does not support enrollment in recurring payments in a particular region.

Possible workaround:

  1. Please contact the payee to learn more about the payment options in the geographic area.

Suggested Action:

  1. Zoho Books could not set up automatic payments because the bank site does not support them in your region.
  2. Call the bank's customer care for more information.
Exception Code:468

Type of Error:

User Action Required

Description:

The request cannot be completed because the site does not support enrollment in automatic payments for certain account types.

Possible workaround:

  1. Please go to the bank site or contact the payee for more information about how to make payments.

Suggested Action:

  1. Zoho Books could not set up AutoPay because the bank site does not support automatic payments..
  2. Visit or call the bank for more information.
Exception Code:469

Type of Error:

User Action Required

Description:

The request cannot be completed because of insufficient funds in the payment account. This error occurs when a debit card is used instead of a credit card.

Possible workaround:

  1. Please choose a different payment account, or go to the bank site, or contact to make the payment.

Suggested Action:

  1. Zoho Books could not make the payment because there is insufficient balance in the payment account to pay the specified amount.
  2. Choose a different payment account to make a payment.
  3. If there is sufficient balance and the issue persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:470

Type of Error:

User Action Required

Description:

The request cannot be completed because the payee site requires you to contact customer support.

Possible workaround:

  1. Please contact customer support to complete the transaction.

Suggested Action:

  1. Contact the bank site to make a payment because the bank site does not permit Zoho Books to make the payment.
Exception Code:471

Type of Error:

User Action Required

Description:

The request cannot be completed because permission to make payments has not been granted. This error occurs because another individual is listed as the primary account holder.

Possible workaround:

  1. Please contact payee in case of any queries.

Suggested Action:

  1. Zoho Books could not process the payment because the bank site is reporting that you do not have permission to make payments on this account. Most likely the payee account is under another person's name.
  2. Contact the bank for more information.
Exception Code:472

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account cannot be automatically registered online.

Possible workaround:

  1. Please contact customer care to complete the registration.

Suggested Action:

  1. Zoho Books could not process your request for online access as the bank's site is asking you to call their customer care.
  2. Contact the bank's customer care to complete the registration.
Exception Code:473

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account was only partially automatically registered. This error occurs if the account was auto-registered without specifying either a username or password.

Possible workaround:

  1. Please add your online credentials to complete the account addition process.

Suggested Action:

  1. The automatic registration request is partially successful.
  2. You must receive an email with the online banking credentials.
  3. Update the credentials and complete the account linking process.
  4. If you did not receive the email, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:474

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account was partially auto-registered. This error occurs if your auto-registration to your mobile phone was incomplete.

Possible workaround:

  1. Please add your online credentials that you have received on your mobile phone to complete the account addition process.

Suggested Action:

  1. The auto-registration request is only partially successful.
  2. You must receive a message on the wireless device with the online banking credentials.
  3. Update the credentials and complete the account linking process.
  4. If you did not receive the message, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:475

Type of Error:

Agent

Description:

Your request cannot be completed because of an unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:476

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

  1. Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Suggested Action:

  1. Please try again.
  2. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:477

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:478

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:479

Type of Error:

Agent

Description:

Your request cannot be completed because of internal technical difficulties. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can debug.
Exception Code:480

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account is past due date.

Possible workaround:

  1. Please review the payment details and contact the bank's site directly to resolve the issue.

Suggested Action:

  1. The bank site does not allow to make a payment after due date. You must visit or call the bank's site to make a payment.
Exception Code:481

Type of Error:

User Action Required

Description:

Your request cannot be completed due to security reasons. There is a limit on the number of unsuccessful attempts to register in a day.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. You have reached the maximum number of unsuccessful attempts to register for the day.
  2. Verify the details and try the next day.
Exception Code:482

Type of Error:

User Action Required

Description:

Your request cannot be completed because the billing telephone number was not entered.

Possible workaround:

  1. Please re-confirm and enter your billing telephone number and try again.

Suggested Action:

  1. The primary telephone number given is not accepted by the bank
  2. Verify the number and try again.
  3. Or, write to support@zohobooks.com with a detailed account of the issue
Exception Code:483

Type of Error:

User Action Required

Description:

Your request cannot be completed as the telephone number added is already taken. This error occurs for this specific Verizon use case, which itself is due to the data feed with Verizon. Once you successfully add a Verizon member item (using BTN a), you are given the option to add another BTN to the member item (BTN b). Yet the number entered is already registered under (BTN a).

Possible workaround:

  1. Please re-confirm the number or change it and try again.

Suggested Action:

  1. The number provided already exists.
  2. Re-check and try again.
  3. Or, write to support@zohobooks.com with a detailed account of the issue
Exception Code:484

Type of Error:

User Action Required

Description:

Your request cannot be completed as the account is being handled by a third party corporation. This error applies to all situations where a non-Zoho Books payment method has already been established with the biller, and it is not possible for Zoho Books to replace that method. This error applies to all agent activity types.

Possible workaround:

  1. Please contact the bill consolidator or customer support for further assistance.

Suggested Action:

  1. Your account is already maintained by the third party and the bank site does not allow access for online account for such consumers.
  2. Call the bank for more information.
Exception Code:485

Type of Error:

User Action Required

Description:

Your request cannot be completed as the online accounts in your region are not supported. Verizon has transferred control of Verizon Hawaii to Hawaiian Telecom.

Possible workaround:

  1. Please remove the site from your account list.

Suggested Action:

  1. The bank site does not allow Hawaiian consumers to register online at this site.
  2. Visit the bank's site for an online account.
  3. If you are not from Hawaii, write to support@zohobooks.com with a detailed account of the issue
Exception Code:486

Type of Error:

User Action Required

Description:

Your request cannot be completed as the account type is not supported. The Verizon "residential" website does not allow other known account types like business, wholesale, enterprise, or federal.

Possible workaround:

  1. Please contact customer support for further assistance.

Suggested Action:

  1. The bank allows only resident customers to register online.
  2. If you are a resident encountering the error, write to support@zohobooks.com with a detailed account of the issue
Exception Code:505

Type of Error:

User Action Required

Description:

Your request cannot be completed because the security system used by the bank site is not supported.

Possible workaround:

  1. Please remove the site from your list of accounts.

Suggested Action:

  1. Currently Zoho Books does not support the site due to the enhanced security system.
Exception Code:506

Type of Error:

User Action Required

Description:

Your request cannot be completed because new log in information is required.

Possible workaround:

  1. Please remove the site from the list of accounts.

Suggested Action:

  1. Update the additional information required (mostly security questions) for log in on the "Edit Site" page with the same information that you have provided at the bank's site during registeration.
  2. If you are still experiencing a problems, write to support@zohobooks.com with a detailed account of the issue
Exception Code:507

Type of Error:

Agent

Description:

Your request cannot be completed because of the problem in updating the account.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can investigate.
Exception Code:508

Type of Error:

Agent

Description:

Your request cannot be completed because the required security information could not be retrieved within the given time.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Please retry.
  2. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:509

Type of Error:

User Action Required

Description:

Your request cannot be completed as the device information provided is no longer valid at the site.

Possible workaround:

  1. Please remove the site.

Suggested Action:

  1. Please try again and provide the token value within specified time.
  2. If the error persists write to support@zohobooks.com with a detailed account of the issue.
Exception Code:510

Type of Error:

User Action Required

Description:

Your request cannot be completed because the site is unable to find the property information.

Possible workaround:

  1. Please verify if the property information provided is correct.

Suggested Action:

  1. Verify the property address.
  2. If the property address is correct, write to support@zohobooks.com with a detailed account of the issue
Exception Code:511

Type of Error:

User Action Required

Description:

Your request cannot be completed as the site is unable to provide the home value for your property.

Possible workaround:

  1. Please remove the site.

Suggested Action:

  1. Provide the manual estimated value as our real estate estimate provider is unable to get home valuation.
Exception Code:512

Type of Error:

User Action Required

Description:

Your request cannot be completed as no payees were found in your account.

Possible workaround:

  1. None.

Suggested Action:

  1. There are no payees found for the account.
  2. Add the payees.
  3. If the payees are already present, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:513

Type of Error:

Agent

Description:

Your request could not be completed because payees could not be retrieved.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue.
Exception Code:514

Type of Error:

Agent

Description:

Your request cannot be completed because payee details could not be retrieved.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:515

Type of Error:

User Action Required

Description:

Your request cannot be completed because the payment account was not found.

Possible workaround:

  1. Please set up a payment account and enable bill pay.

Suggested Action:

  1. You do not have the payment account enabled for Zoho Books BillPay at the bank's site.
  2. Visit the bank site for enabling your account for Zoho BooksBillPay.
Exception Code:517

Type of Error:

Agent

Description:

Your request cannot be completed due to technical difficulties. This error is usually resolved in a few days.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:518

Type of Error:

User Action Required

Description:

Your request cannot be completed due to incomplete or incorrect additional security information.

Possible workaround:

  1. Please update the account settings with correct credentials.

Suggested Action:

  1. Do an instant refresh (or update your online banking credentials)
  2. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:519

Type of Error:

User Action Required

Description:

Your request cannot be completed as security credentials are required to log in to the site.

Possible workaround:

  1. Please update the account.

Suggested Action:

  1. Do an instant refresh (or update your online banking credentials)
  2. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:520

Type of Error:

UAR

Description:

Your request cannot be completed due to incorrect security credentials.

Possible workaround:

  1. Please update the account settings with the correct credentials.

Suggested Action:

  1. The MFA information provided seems to be incorrect.
  2. Update the additional information at bank's site and do an instant refresh.
  3. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:521

Type of Error:

User Action Required

Description:

Your request cannot be completed as the required information is missing in the security authentication site.

Possible workaround:

  1. Please visit the site to provide the requested information and update your account settings in Zoho BooksMoneyCenter.

Suggested Action:

  1. The bank site is asking you to enroll for the new log in procedure.
  2. Enroll for the new log in procedure. If the agent is incorrectly throwing this error, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:522

Type of Error:

User Action Required

Description:

Your request cannot be completed because the request timed out.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. You have not provided the additional information required at the required time.
  2. Update again and provide the additional information within the time shown at the time of refresh.
  3. If this is not the case and the agent is incorrectly throwing this error, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:523

Type of Error:

User Action Required

Description:

Your request cannot be completed because of incorrectly added security information.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. The MFA information provided seems to be incorrect.
  2. Do an instant refresh again.
  3. Provide correct answer and if error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:524

Type of Error:

User Action Required

Description:

Your request cannot be completed because the additional security information provided has expired.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. The Image/Token value expired.
  2. Refresh and if the refresh fails, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:526

Type of Error:

User Action Required

Description:

The user name/password or the additional security credentials provided are incorrect.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. If you are sure about the user name/ password, please retry. You will be allowed to refresh the account only once.
  2. If you are sure about the additional security information, update your account credentials and then refresh the account.
  3. If the error persists, write to support@zohobooks.com with a detailed account of the issue.
Exception Code:601

Type of Error:

Agent

Description:

Your request cannot be completed because the response data is insufficient.

Possible workaround:

  1. Please try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that the Data Operations team can investigate.
Exception Code:707

Type of Error:

Agent

Description:

A validation error is thrown when data format/range is invalid for the fields in the data model.

Possible workaround:

  1. There is no workaround for this error because the cause of the issue needs to be analyzed and fixed.
  2. This can also happen due to some temporary or unhandled scenarios like the site pages being very slow. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue, so that Data Operations can debug.
Exception Code:708

Type of Error:

Agent

Description:

Represents a general script failure.

Possible workaround:

  1. There is no workaround for this error because the cause of the issue needs to be analyzed and fixed.
  2. This can also happen due to some temporary or unhandled scenarios like the sites pages being very slow.
  3. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

  1. Validate if the credentials provided are correct and check if you are able to log in to the bank's site.
  2. If yes, write to support@zohobooks.com with a detailed account of the issue with the log in URL through which you are able to log in successfully manually.
Exception Code:709

Type of Error:

Agent

Description:

Represents a general script failure.

Possible workaround:

  1. There is no workaround for this error as the cause of the issue needs to be analyzed and fixed.
  2. This can also happen due to some temporary or unhandled scenarios like the website pages being very slow.
  3. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue so that the Data Operations team can investigate.
Exception Code:801

Type of Error:

Agent

Description:

Your request cannot be completed as the account has never been updated.

Possible workaround:

  1. Please try refreshing and try again.

Suggested Action:

  1. Write to support@zohobooks.com with a detailed account of the issue
Exception Code:802

Type of Error:

None

Description:

Your request cannot be completed because the refresh has not been completed even after the credentials of this item were updated.

Possible workaround:

  1. Please try refreshing.

Suggested Action:

  1. If the refresh fails, write to support@zohobooks.com with a detailed account of the issue.