Today, we are happy to announce an improved user interface for the customer support portal of Zoho Support, our
Customer Support and Helpdesk application.
Customer Service Portal – Home page view
Apart from changing the look and feel of the customer support portal, we’ve also enhanced a few settings to help you manage your customers better.
- You can now customize the widgets and sections. You now have the option whether to show to all users or to only those who are your registered users.
- The Solutions view in the Customer Portal has been changed to display the list of topics. Clicking a topic will display the sub-topics under it.
Customer Service Portal – New Solutions page view - When a customer searches for his/her requests, the requests which were re-assigned to internal departments have been made viewable too.
- A new section called ‘Contact Info’ is now available in the right panel customization area. You can use this section to display the contact information of your support functions, and customize it further by adding more sections based on your needs.
You can read more about the new Customer Portal in Zoho Support at
http://www.zoho.com/support/help/customer-portal.html. Try the new Customer Portal pages of Zoho Support and mail your feedback comments to
support@zohosupport.com.
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