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One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now makes this easier by offering an SMS (text message) add-on. With this add-on, you can send out text messages to your customers and support reps on specific occasions related to their requests (say, when a request has been logged, when a reply has been made, when a request gets closed etc). Apart from this, you can also send a text message to a support rep when a new task has been assigned to him/her.

For providing this SMS facility, Zoho Support has partnered with Screen Magic. Our special thanks are due to the team at Screen Magic who worked with us hard, in getting this ready for Zoho Support. Clickatell is another SMS vendor with whom we have done the integration, using their Developer APIStep-by-step instructions of how to configure your Zoho Support account is here. There is a 15-day trial period when you can try this add-on for free, before making up your mind to buy.

Please share your views on this latest feature addition and let us know what more you would like to see in Zoho Support, either in the comments below or by mailing us at support@zohosupport.com.

  1. quirky01

    is there sms support for the uk ?

  2. quirky01

    is there sms support for the uk ?

  3. Andrew

    Great feature!We connected to Screen-Magic, there were some misunderstanding, Screen-Magic’s support was fine, they solved all the issues and answered all our questions.We can confirm working fine Sender ID and national language support (Russian).Thank you very much. Hope you will develop and improve your services.

  4. Andrew

    Great feature!We connected to Screen-Magic, there were some misunderstanding, Screen-Magic’s support was fine, they solved all the issues and answered all our questions.We can confirm working fine Sender ID and national language support (Russian).Thank you very much. Hope you will develop and improve your services.

  5. nmo.marko

    Nice feature, really helpful to build a strong relationship with stakeholders. Please, make available this add-on to CRM too.
    Marko

  6. nmo.marko

    Nice feature, really helpful to build a strong relationship with stakeholders. Please, make available this add-on to CRM too.
    Marko

  7. Gold Hassan

    Hi Miquel,This service is available in most of the North American countries, which includes MEXICO. To use this service please get in touch with Screen Magic @ zoho@screen-magic.com

  8. Gold Hassan

    Hi Miquel,This service is available in most of the North American countries, which includes MEXICO. To use this service please get in touch with Screen Magic @ zoho@screen-magic.com

  9. Miguel Angel

    great feature, but it seems as it is not available for mexico.

  10. Miguel Angel

    great feature, but it seems as it is not available for mexico.