Some of you have noticed and complained that our customer support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged because of the flood disaster in Chennai.
Many of you might know that Chennai is suffering its heaviest rains and floods of the last decade. They have battered the city for more than a month now and the forecast today predicts a worse downpour over the next four days. More than 10,000 residents have evacuated, including some of our own employees, and many are unable to get to work due to severed rail and road connections.
Zoho has increased support from our offices in Austin, USA to serve global customers during this emergency. People are also working from their homes, where possible. All this will certainly help but we still expect delays in customer service. Please be patient with us.
How do you define success as a salesperson? Many people relate success in terms of dollars and cents, or closing half a million in sales each month. But truly successful salespeople know that monetary success is just the result of being awesome at what they do.
If you’re just starting your journey as a sales rep, one of the first things to understand is that successful salespeople earn their customers’ trust, which in turn results in earning their customers’ business.
Remember the days of keeping receipts in a shoebox? Sure, you had them all in one place, but they weren’t organized, they weren’t sorted, and they weren’t in any order where you could find a specific one at the drop of a hat.
For most of us, our email inbox has become the new shoebox where receipts get collected, but are never found again. No one has time to sit down and sort out all of these receipts, let alone manually download each one and upload it somewhere.
It’s time to fix that.
With the latest addition to Zoho Expense, the Google Chrome web extension makes it easy to capture receipts or expenditure from any website or your email inbox. Simply take a snapshot of the receipt and upload it for scanning. (
It’s fairly simple. to your Google Chrome web browser, and you are ready to upload online receipts to Zoho Expense. Pull up the webpage with the receipt ready, take a screenshot of just the receipt, and click Upload.
The images are saved to Zoho Expense without taking up any storage space on your laptop or desktop. Additionally, any screenshot taken is directly uploaded without downloading it first.
So go ahead, upload the receipts to get them scanned quick. We’ll be waiting.
Yahoo! Mail just announced that they are blocking users who have ad blockers turned on, from accessing their email. One customer summarized it this way: “And they say @Yahoo can’t innovate? They came up with a very innovative way of driving people away from Yahoo Mail.”
The lesson is clear. Web models that depend on advertising will ultimately give short shrift to customer privacy, to continue to stay in business. Users shut out ads to keep their privacy. They also shut them out to avoid a significant source of malware. These choices are now denied to them. But it doesn’t have to be that way.
It’s not that hard to say, “Thank you,” so why don’t we do it more often?
As business owners and managers, we get so focused on improving processes, increasing sales, and delivering promises on time that we forget to recognize those who make it possible for us to do what we love.
In fact, Harvard Medical School published an article mentioning several studies that show how simply expressing gratitude can increase personal happiness, improve relationships, and motivate employees.
Pretty impressive for two little words.
Regardless of the excuses we make, Zoho is here to help you make a consistent effort to make your customers feel appreciated. Trust me, they want to be appreciated. (I asked ’em.) Read more
At Zoho Reports, we often come across interesting analyses of datasets by our customers, who’ve published them for the public to see. In this blog, let’s look at some public dashboards from Zoho Reports users. These dashboards, we thought, are great examples of how you can visualize data in an efficient way using Zoho Reports.
1. Census Analysis – India (2011)
Analyzing population trends helps one gain insights into the development of a country. This dashboard shows the analysis of the census data of India. The customer doesn’t stop with analyzing the population alone. The customer also studied various factors such as literacy rate and sex ratio in this dataset.
Census Analysis of India (2011)
Before most families even have time to finish a slice of pumpkin pie at Thanksgiving dinner, millions of Americans will be lining up outside stores across the nation for that beloved, hated, and even dangerous tradition known as Black Friday.
And along with its reputation as the biggest shopping day of the year—the average American spent an estimated $380.95 each on Black Friday in 2014—it has also become one of the most stressful shopping days for retailers big and small.
As we gear up for Black Friday this year, let’s look at a few ways small business owners can prepare themselves, and their stores, to make the most out of the weekend.