Security is surely a major concern during any online communication exchange, given all the malware and spyware programs that circulate on the internet, along with the hackers. Your customers will not have to worry about protective measures against information being mishandled with Zoho Assist. All transmissions take place through industry standard Secure Socket Layer (SSL) encryption protocol in Zoho Assist. This is the security measure applied in electronic commerce and asset management namely, online banking and electronic payment transmissions.
Additionally, the data is secured using 128-bit Advanced Encryption Standard (AES) encryption algorithm. Encryption algorithms transform the information to something unreadable, temporarily, so that only persons meant to read them can later transform them back to original form with a unique key. The AES algorithm was selected as the standard, by the National Institute of Standards and Technology (NIST) and has been in use for protecting sensitive unclassified government documents from attackers.
Moreover, all remote connections are only made upon approval of the customer and one can terminate a session whenever one feels uncomfortable or unhappy with proceedings. With this upper hand in defining the scope of the assistance session, your customers will have no holdbacks in availing your service. Hence, Zoho Assist gives your customers freedom to regulate the session along with industry standard security of transmissions, a combination hard to resist.
Provide efficient remote support to your customers using our feature packed application.