Industry standard security

Given all the malware and spyware programs that circulate on the internet, along with hackers and fraudsters who try to steal personal information on the internet, security is surely a major concern during any online communication exchange. Your customers will not have to worry about protective measures against information being mishandled with Zoho Assist because; all transmissions take place through industry standard Secure Socket Layer (SSL) encryption protocol. This is the security measure applied in electronic commerce and asset management namely, online banking and electronic payment transmissions. Such level of importance and security provided for data transmissions is sure to make you and your clients feel that you are in safe hands.

Additionally, in Zoho Assist, the data is secured using 128-bit Advanced Encryption Standard (AES) encryption algorithm. Encryption algorithms transform the information to something unreadable, temporarily, so that only persons meant to read them can later transform them back to original form with a unique key. The AES algorithm was selected as the standard, by the National Institute of Standards and Technology (NIST) and has been in use for protecting sensitive unclassified government documents from attackers. Now, those attackers will face the same blockades if they attempt to intercept or tamper with communication and data exchanges (file transfer) during your remote support sessions.

All remote connections are only made upon approval of the customer and one can terminate a session whenever one feels uncomfortable or unhappy with proceedings. With this upper hand in defining the scope of the assistance session, your customers will have no holdbacks in availing your service and support and will be eager to come to you again when in trouble. Zoho Assist gives your customers freedom to regulate the session along with industry standard security of transmissions, a combination hard to resist.

More Features >>