Firewall/Proxy Transparency

Most computer users today have firewalls installed on their systems to prevent unwanted programs and persons from gaining access and tampering with personal data and information. Corporate networks are usually setup with proxies/NAT which, only allow filtered access to and from the internet, to people in the corporation. Zoho Assist sees through any of these barriers to make a swift connection to your remote client, as long as they are connected to the internet and approve your access. You or your customers need not have to mess with any network configuration settings.

While it may seem that these security barriers are being broken in making a connection, it is not the case. The firewall/proxy settings remain the same even after a support session is terminated. Nor is it a case of installing other destructive software to enable a connection. Zoho Assist makes connections by using outbound HTTPS/SSL connection technology and the fact that your customer willfully wants to grant control of their system, to troubleshoot their problem.

So, in a sense Zoho Assist works with the firewalls/proxies rather than through them. Your support session will not be affected in terms of speed or functionality in anyway. You can be up and running to assist your customers without compromising the security settings on both ends. Our remote application helps make your remote assistance services easy to use yet secure, flexible yet reliable and leaves your customers addicted to approach you in the time of need.

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