Inviting your customers is much easier. You can send an in-built email Invitation to your customers who can join the session with a single click. You can also choose to send the session link through any IM/chat/Email or you can guide your customers to enter the respective session id at the join session page.
The exchange of data during a session takes place through industry standard Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) protocols. In simple words, your sessions are extremely safe and secure from any eavesdropping or tampering with the shared data.
The connection process a breeze whatever be the firewall or proxy configuration at your customer's end. This ease of firewall traversal helps you to establish effective remote support session by avoiding unnecessary technical hassles of allowing exceptions in your customer's proxy or firewall configuration. It also doesn't compromise internet security though.
You can exchange files of various types (image, docs, spreadsheets etc.) on-the-go with your customers with the built-in file transfer panel. The simple 2-pane approach of listing contents of the two computers side-by-side, separated by to and fro arrows, makes the file transfer intuitive.
You can view the details of all events, processes, drivers, applications and services using the diagnostics tool. This is useful for advanced IT support personnel in assisting the customers.
You can have your customers join a support session from your own web site by embedding the offered remote support widget. This makes it more easy, safe and comfortable from your customers' perspective with focus of attention and branding on your service.
You can invite more technicians while you are in the session. Once they join the session, they will also be able to view/control the customer's desktop. The control can be switched between technicians thereby enabling your support personnel to work as a team.
Zoho Assist works with computers running on Windows, Mac or Linux operating systems. Remote connections can be made between any combination of operating systems (Windows-Mac, Mac-Linux, Linux-Windows etc.). You do not have to tweak with any settings to connect to a desktop running on a different OS.
Zoho Assist is compatible with all popular browsers namely, Internet Explorer (IE 6.0+), Firefox (FF 2.0+) and Safari / Chrome (with Java plug-in). You have the flexibility to perform your actions from the browser you are most comfortable with.
You can opt to use the Desktop plug-in (for Windows and Mac) to initiate and conduct your support sessions faster. Additionally, you can resume a previous session with just a click.
Provide efficient remote support to your customers using our feature packed application.