Easy connection options

All customers seek quick resolutions to their problems. It would not be beneficial if you have to derive their IP address, make sure the network setup is favorable for remote connection, spend time explaining technicalities to them etc. Zoho Assist takes you straight to the troubleshooting part, with its easy options to invite your customer to join the support session. You are done with the process of making a successful connection in a couple of minutes.

Every session created by clicking on “join session” at Zoho Assist homepage, is assigned a unique session-id. This is displayed instantly and is the key to your remote connection. Next by prompting the customer, an application plug-in or agent (a small program) is installed on the remote system to complete the connection. There are 3 easy options to get your customer to join the support session, corresponding to a particular session-id:

Email: You can specify the email address of your client and send an invitation containing a session-link. When your customer clicks on the link the browser opens the session webpage with ‘join session’ button. This button activates the remote desktop plug-in and the connection is complete.

Session URL: Let’s say you are in an on-going text chat session on an instant messenger with your customer. You can get the URL or link to the session by clicking on ‘Get Assist URL’ at Zoho Assist webpage and send it as a text message to your customer, to activate the plug-in/agent and get connected.

Session-id: You can provide the session-id assigned for your session to your customer over a phone conversation. Then, your customer can join the support session by going to the Zoho Assist page on his browser and entering the respective session-id, which activates the plug-in/agent.

If the remote desktop application plug-in/agent fails to install automatically, there is a ‘Run this Exe’ link that is displayed on the session webpage. Clicking on this link displays a web browser prompt to ‘Run ZohMeetingSetup.exe’ program. Running this program starts the remote desktop agent and you are connected to your customer. Thus, Zoho Assist provides an easy way to get connected in any situation. None of these require you or your clients to mess with any network configuration settings. Avail the service of Zoho Assist and support your customers effectively, making it a pleasant and fulfilling experience.

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