IT technicians have a rigorous schedule every day. Not only do they run pillar to post solving issues of internal or external customers, they also are expected to solve issues remotely. It is quite likely that they use remote support software that is available on the market in plenty. But of all them, only few stand out the way Zoho Assist does.
Zoho Assist makes an IT technician’s job an absolute delight by making sessions strikingly fast and letting customers join in a jiffy. It also offers premium features at no cost. And, now, we’ve just reinvented it!
Yes! We have now completely rewritten software, added a few more servers, and achieved maximum session speed. IT support technicians around the world rely on the speed of remote support software to achieve quick resolution. That’s why we now bring you increased screen refresh rates.
And,that’s not all; we bring you:
- A revamped File Transfer window that enables you to simply drag and drop the files to have them sent to your customer.
- A new HTML5-based Technician console in Mac and Linux that runs entirely on browser and involves zero installation so that you can offer better support.
- A ‘Help Me’ tab in your console to chat live with us, just in case you need any help!
Click here to check out our other features to know how Zoho Assist adds value to your remote support business.
Releasing iPad app: Just a few taps from wherever you are!
We have also launched the iPad app for Zoho Assist that will help you respond to urgent requests, especially when you are traveling! And, guess what? It’s absolutely FREE!
Using the free iPad app, you can:
- Take control of the remote computer within seconds
- Instantly capture screenshots of the remote computer
- Switch between multiple monitors easily
- Invite fellow technicians for assistance
And, don’t forget to tell us about your experience; we’d love to hear from you!